Experience

Barnsley FC Community Trust

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Compliance and Business Admin Officer

  • Sep 2023 - Present



ASK4 Ltd

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Account Executive

  • Apr 2019 - Jul 2023

  Overall goal - to play an active part in supporting the strategic growth ambitions of the business whilst at all times preserving ASK4’s unique, successful culture. • Provided support to the Strategic Account Director and the Account Management Team (AMT) to develop a relationship strategy and plan that drives profitable growth. • Ensured all relevant systems, such as Salesforce/Airtable were kept up to date. • Raised projects/work orders with the provisioning team and monitored their progress including collating and sending Quotes to clients. • Understood and contributed to the contracting of New clients, Re-contracting and Upgrading of existing clients end to end, right through to contract signature. • Created and worked on proposals as required for my own clients and also co-ordinating elements for the bid as needed. • Developed and maintained a relationship strategy/plan for the Key decision makers, chairing Quarterly meetings for the Director. • Built positive, constructive relationships across the company including Annual review meetings. • Chaired weekly Internal sales meetings when required – being authentic and setting the appropriate tone. • Attended client meetings with the Strategic Account Director. This included Prospective clients and also existing clients for Service review meetings and re-contracting conversations. • Took a lead on Recontacting and Upgrade projects including Capacity planning with our Provisioning team. • Agreed for one of my clients’ sites to be used as a POC site. I played a key role in the POC trial to ensure the trial was a success. Show less



Home Decor GB Ltd

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Internal Account Manager

  • Apr 2018 - Mar 2019

  • Complete ownership of customer accounts from ‘order call off to cash’. • Lead point of contact for all customer requirements, including orders/call offs, execution of confirmation calls, query handling and liaison for all changes and/or remedial work. • Proactively managed customers’ orders through regular contact with sites and sales. • Managed every stage of the order process via total ownership of each customer order from the point of call off to successful install. • Managed all customer issues/complaints, ensuring all records were maintained and full resolution was achieved to the customer’s complete satisfaction. • Facilitated customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing. • Actively assisted in the cash collection process by overseeing compliance from call off to the sign off process. • Acted as the first point of contact for escalated collection queries. • Maintained site status trackers to reflect current and planned call off activity. • Maintained regular communication with customers account/project managers to ensure total transparency and sharing of pertinent information throughout. • Studied daily, weekly and monthly KPI’s to improve the company’s ‘Right First Time’ success rate. • Proactively investigated KPI’s to discover where improvements could be made to achieve a greater success rate, implementing and owning those changes in all areas of our business. • Sourced customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closed them out promptly. • Maintained a live working document of all customer’s requirements and contact details. Show less



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Planning and Build Programme Lead

  • Jun 2016 - Feb 2018

  Key Achievements:• Ensured the planning programme of works schedule for Network Expansion for 2018 was always up to date. Sole responsibility of co-ordinating and updating the tracker on a daily basis which was viewed by the Network Expansion team including Directors. This enabled all to view the latest information on the progression of works in planning including dates for completion• Attended and chaired conference calls for progress of works with all areas of the business including Head of departments in attendance. This resulted in the most up to date information being added live to the tracker and any escalations and actions agreed on the calls• Provided support, collated reporting information and created the weekly director slide deck. This lead to being able to answer any questions the director had in regards to the work in the planning department. This also enabled the director to present the planning results to the senior leadership team• Reported directly to the Head of Yorkshire Build agreeing key milestone dates for each project in the plan and creating reports, presentations and targets to deliver weekly to the Build Director this resulted in monthly targets being achieved and consistently being in the top 5 regions in the country to achieve target• Attended weekly performance review meetings with external partners to discuss the progress of work. This resulted in excellent working relations with our partners and a significant reduction of estimated completion dates being changed• Attended joint meetings with the internal partner relations team and all external partners to agree the plan of works to ensure the work programmed complies with their minimum order commitment. This ensured dates agreed in the programme of works were achievable and resource requirements could be met. This was also used to review with all Council Authorities Show less

• Process and Governance Specialist

  • Feb 2015 - Jun 2016

  • Created reports for all the planning partners of their work in progress to enable them to view their WIP and how they are performing against target, these were implemented across the project and used by all members of project Lightning• Created purchase orders reports to understand any delays within the PO progress, this highlighted an issue with POs not being approve. A team was created to support this function• Created a Plan to build slide for the HOD and director to understand the reasons as to why the planned jobs within the month hadn't hit build and produced this weekly to add to a weekly slide deck• Produced a slide deck looking at the 5 top cities against the PBR and the status's they were at to insure we were growing the business in the right areas• Conducted Quality Checks against the planning work to ensure compliance and produced reports on the findings • Solely managed a project to plan areas under a certain criteria in Quarter 4. Target was achieved and I received a recognition award from the director• Implemented a new method of measuring planning partner success against target by using PO’s raised rather than design tickets closed in the month. Received excellent feedback from HOD as a truer reflection on their monthly performance could be seen• Recruited and created a planning production team to manage the end to end process in planning and a single point of contact for each planning parent enabling a more streamline process which in turn increased our partners productivity• Completed WIP clean up exercise of all jobs with estimated completion dates in the past which moved 2k of premises into build Show less



Virgin Media Business

• United Kingdom
• Telecommunications
• 500 - 600 Employee

• Team Manager - Various

  • Jul 2001 - Feb 2015

  • Regional Field Coordination (Midlands) - Aug 2014 – Feb 2015 • Access and Planning Operations (Secondment) - Jun 2014 – Aug 2014 • National Field Coordination/Install - Apr 2011 – Jun 2014 • Business Provisioning - Apr 2011- Sep 2007 • Major Accounts and Administration - Oct 2006 – Sep 2007 • Customer Relations/Complaints - Jan 2004 – Oct 2006 • Customer Services/Switch - Jul 2003 – Jan 2004 • Data Technical 2nd line faults - Sep 2002 – Jul 2003 • Data Support 1st line faults - Jul 2001 – Sep 2002 Show less