Restaurant Manager

• Mar 2023 - Present

By Chef Gaston Accurio • Regularly analyzed financial reports and key performance indicators (KPIs), providing actionable insights to the management for data-driven decision-making. • Maintained the Michelin star standards by implementing rigorous quality control measures and adhering to strict operational guidelines, resulting in consistent high ratings and customer satisfaction. • Manage and train a team of 70+ employees and focus on maximising guest satisfaction and creating wow experiences. • Implemented innovative staff training programs and workshops, resulting in elevated service standards, increased efficiency, and higher employee satisfaction. • Conducted regular staff performance evaluations, providing constructive feedback and recognition to encourage growth and excellence within the team. • Focusing on pairing wines with our dishes along with the restaurant sommelier. Show less

Restaurant Manager

• Dec 2021 - Apr 2023

• Managing the F&B operations of the hotel alongside the F&B Director. • Observe and evaluate workers and work procedures to ensure quality standards and service. • Plan and direct activities such as sales promotions, coordinating with other department heads as required. • Restaurant / Bar Control - Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. • Inventory control - Control liquor inventory and report shortages to designated personnel. Maintained a 18% Liquor Cost. • Upselling • Managing staffing and hosting daily team pre-shift briefings. • Supervising banquet operations • Scheduling Show less

Sales Marketing Executive

• Jan 2019 - Dec 2020

• Achieved consistently high sales targets, exceeding monthly revenue goals. • Conducted thorough market research and analysis to identify new business opportunities and emerging trends, contributing to the expansion of the hotel's customer base. • Collaborated with revenue management and other departments to optimize room rates and packages, balancing profitability with customer demand. • Achieved consistently high sales targets, exceeding monthly revenue goals. • Conducted thorough market research and analysis to identify new business opportunities and emerging trends, contributing to the expansion of the hotel's customer base. • Collaborated with revenue management and other departments to optimize room rates and packages, balancing profitability with customer demand.

Senior Finance Associate

• Apr 2018 - Dec 2018

• Processed and managed accounts payable and accounts receivable transactions, ensuring accurate and timely recording of financial data for the hotel. • Assisted in the preparation of monthly financial statements and reports, providing valuable insights to the management team for decision-making. • Collaborated with the finance team in the annual budgeting process, effectively contributing to the development of comprehensive and realistic budgets. • Participated in special finance projects and initiatives, actively contributing to the achievement of strategic goals set by the hotel. Show less

Food & Beverage Associate

• Sep 2017 - Mar 2018

Food & Beverage and Front Office Associate

• Aug 2016 - Sep 2017

STEP Associate STEP Associate