Experience

Adobe Learning Manager

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager - Europe, Middle East and APAC

  • Oct 2021 - Present

  ✔Develop and maintain Healthy Customer Relationship ✔Enhance Customer Training ✔Evaluate and Analyze Customer Needs ✔Onboard New Clients ✔Drive Product Adoption ✔Act as a Customer Advocate ✔Promote Customer Loyalty and Increase CLV (Customer Lifetime Value) ✔Develop and maintain Healthy Customer Relationship ✔Enhance Customer Training ✔Evaluate and Analyze Customer Needs ✔Onboard New Clients ✔Drive Product Adoption ✔Act as a Customer Advocate ✔Promote Customer Loyalty and Increase CLV (Customer Lifetime Value)



Namaste Credit

• India
• Financial Services
• 100 - 200 Employee

• Customer Success Manager

  • Apr 2019 - Sep 2021

  ✔ Managed SaaS implementation & client on-boarding ✔ Handled key accounts & product adoption across the board ✔ Managed Renewals and Churn ✔ Managed SaaS implementation & client on-boarding ✔ Handled key accounts & product adoption across the board ✔ Managed Renewals and Churn



Navitus Technologies

• India
• E-learning
• 1 - 100 Employee

• • Nov 2018 - Mar 2019

  ✔ Managed client on-boarding and SaaS implementation.✔ Managed service deliveries and escalations

• • Dec 2016 - Nov 2018

  ✔ Managed end to end enterprise sales of e learning solutions in India, Middle East and APAC region and brought key accounts for the organization.✔ Managed digital & social media marketing campaigns✔ Represented Navitus in international conferences for brand promotions and lead generation.



Practo

• India
• Hospitals and Health Care
• 700 & Above Employee

• Territory Manager

  • Sep 2015 - Jul 2016

  ✔ Built a strong network with doctors and brought key accounts ✔ Handled Sales, Account Management & Cust Onboarding ✔ Promoted Practo at the state & national level medical conferences (IDA, MCI, FOGSI etc). ✔ Built a strong network with doctors and brought key accounts ✔ Handled Sales, Account Management & Cust Onboarding ✔ Promoted Practo at the state & national level medical conferences (IDA, MCI, FOGSI etc).



HDFC Life

• India
• Insurance
• 700 & Above Employee

• Associate Relationship Manager

  • Oct 2014 - Sep 2015

  ✔ Handled HNI client portfolio and Branch walk-in customers ✔ Managed corporate tie-ups ✔ Handled HNI client portfolio and Branch walk-in customers ✔ Managed corporate tie-ups



Shree Shail Consultancy Services

• Bhilai Area, India

• Founder Director

  • May 2013 - Oct 2014

  ✔ Overall Direction & Business Development. ✔ Media Planning (Offline/ Digital Marketing / Publicity) for clients. ✔ Overall Direction & Business Development. ✔ Media Planning (Offline/ Digital Marketing / Publicity) for clients.