IT Consultant

• Feb 2019 - Present

Providing IT Services.

Manager, Implementation & Customer Support

• Mar 2008 - Jan 2019

As a Team Lead/Manager: Managing team with 15-20 members both in local as well as remote offices. Looking over all administrative tasks for the Support team starting from Recruitment, Training, Task Delegation, Schedules, Performance Evaluation and Appraisals. Managed a diverse team comprising of Technical writers, Database Analysts and Application Support members. Coordination with Project manager for allocation resources for project implementation. Responsible for creating user-guide and tech documents for products.As a Software Analyst: Responsible for supporting products by providing technical support. Responsible for supporting & maintaining client's SQL Server databases including managing the production and development databases, capacity planning and database security configuration. Responsible for the creation of the following objects (Databases, Tables, Indexes, Views, Triggers, RI Constraints, Infrastructure related Stored Procedures). Experience in handling and managing LIVE Data Warehousing Databases. Manage SQL Server logins and user accounts/passwords and service accounts/passwords including database object permissions.As a QA Team Member: Tested Functionality of Medical Transcription Portal meant for Doctors and Medical Transcribers. Tested Functionality of Etranscriptor, a medical transcription software. Both used and implemented in more than 100+ hospitals worldwide. Tested Functionality of ezDictate an iOS app used for Dictation especially used by Doctors. QA'd & prepared Test plans for iOS apps including ezDictate, ezWayFinder, Patient Kiosk. Prepared documentation/scripts for all stored procedures and tables and maintained technical documentation for operational support. Keep versioned data of applied scripts and patches on live site databases.

Photographer

• Aug 2014 - Present

Portfolios & Events Portfolios & Events

UI Designer

• Mar 2010 - Present