AbhisheK Sachin Saxena
Director - Enterprise IT Infrastructure at Evolent Health- Claim this Profile
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Hindi Native or bilingual proficiency
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English Full professional proficiency
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Bio
Mya Mazzone-Carriere
I had the pleasure of working with Abhishek when I managed a technical help desk. Abhishek quickly became a leader that impressed me every day with his work ethic and desire to ensure the customer, whether internal or external, was always happy. He took every opportunity to improve upon his skillset and take on new challenges. He was able to navigate an international customer base with ease and became someone that was specifically requested and trusted by the user base. Abhishek is an incredible asset to any team he is a part of.
Abhinay Katkoju
It’s such a pleasure working under Abhishek due to the fact being a manager it’s important to manage team and personal space of an employee which he does effortless and truly adds value. A person who is calm, composed and well behaved with his employees , gives that own space and resources for his employee in order to excel in their skill set. Definitely Cherish working under his presence and guidance during my tenure. Cheers 🙂
Mya Mazzone-Carriere
I had the pleasure of working with Abhishek when I managed a technical help desk. Abhishek quickly became a leader that impressed me every day with his work ethic and desire to ensure the customer, whether internal or external, was always happy. He took every opportunity to improve upon his skillset and take on new challenges. He was able to navigate an international customer base with ease and became someone that was specifically requested and trusted by the user base. Abhishek is an incredible asset to any team he is a part of.
Abhinay Katkoju
It’s such a pleasure working under Abhishek due to the fact being a manager it’s important to manage team and personal space of an employee which he does effortless and truly adds value. A person who is calm, composed and well behaved with his employees , gives that own space and resources for his employee in order to excel in their skill set. Definitely Cherish working under his presence and guidance during my tenure. Cheers 🙂
Mya Mazzone-Carriere
I had the pleasure of working with Abhishek when I managed a technical help desk. Abhishek quickly became a leader that impressed me every day with his work ethic and desire to ensure the customer, whether internal or external, was always happy. He took every opportunity to improve upon his skillset and take on new challenges. He was able to navigate an international customer base with ease and became someone that was specifically requested and trusted by the user base. Abhishek is an incredible asset to any team he is a part of.
Abhinay Katkoju
It’s such a pleasure working under Abhishek due to the fact being a manager it’s important to manage team and personal space of an employee which he does effortless and truly adds value. A person who is calm, composed and well behaved with his employees , gives that own space and resources for his employee in order to excel in their skill set. Definitely Cherish working under his presence and guidance during my tenure. Cheers 🙂
Mya Mazzone-Carriere
I had the pleasure of working with Abhishek when I managed a technical help desk. Abhishek quickly became a leader that impressed me every day with his work ethic and desire to ensure the customer, whether internal or external, was always happy. He took every opportunity to improve upon his skillset and take on new challenges. He was able to navigate an international customer base with ease and became someone that was specifically requested and trusted by the user base. Abhishek is an incredible asset to any team he is a part of.
Abhinay Katkoju
It’s such a pleasure working under Abhishek due to the fact being a manager it’s important to manage team and personal space of an employee which he does effortless and truly adds value. A person who is calm, composed and well behaved with his employees , gives that own space and resources for his employee in order to excel in their skill set. Definitely Cherish working under his presence and guidance during my tenure. Cheers 🙂
Credentials
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ISO 27001 Lead Auditor - Information Security Certification
GSDC - Global Skill Development CouncilAug, 2020- Nov, 2024 -
SAFe DevOps 4.6
Scaled Agile, Inc.Dec, 2019- Nov, 2024 -
ITIL Intermediate - IT Service Operation
AXELOS Global Best PracticeSep, 2017- Nov, 2024 -
Microsoft Technology Associate
MicrosoftJul, 2014- Nov, 2024 -
Microsoft Certified Professional
MicrosoftFeb, 2013- Nov, 2024 -
ITIL V3 Foundation
EXINDec, 2012- Nov, 2024 -
SAFe 4 Product Manager
Scaled Agile, Inc. -
VCA
VMware
Experience
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Evolent Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Director - Enterprise IT Infrastructure
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Jan 2023 - Present
Network Operations CentreSite Reliability EngineeringCloud Platform EngineeringCloud Network ServicesIT SecuritySecurity Operations CentreFinOps
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Director - IT Production Operation
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Jul 2020 - Mar 2023
Leading-Application Performance ManagementNetwork Operation CenterIT Service ManagementRelease & Environment ManagementDatabase AdministrationIT Audit & Compliance ManagementIT SecurityCI/CD OperationTeam ManagementRelationship ManagementSLA Compliance
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Associate Director - IT Operation
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Apr 2019 - Jul 2020
Lead -Application Performance ManagementNetwork Operations CenterIT Service ManagementOperations Reporting AnalysisAudit and ComplianceDatabase OperationsIntegration EngineeringOnshore offshore engagementPeople ManagementOperation Expansion
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Manager - IT Operation
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Jan 2019 - Apr 2019
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Associate Manager : IT Operation
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Sep 2018 - Dec 2018
NOC.Service Management.Audit & Compliance.IT Security.Operation Expansion.
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IT Operations Lead
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Feb 2017 - Sep 2018
IT Operations Management.Offshore - Onshore Engagement.IT Service Management : ITIL Function and Discipline Implementation.Compliance & Audit.Network Operations Center.Staffing & People Management.
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Netlink Software Group America Inc
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Manager- IaaS
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Feb 2015 - Feb 2017
1. Global Service Desk Operations Management.2. Account Management.3. Client Delivery & Operations.4. Service Delivery Management.5. IT Service Management.
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Technical Support Lead
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Apr 2013 - Feb 2015
Managing Global IT Service Desk/Technical support operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling SLA targets & ensure compliance to the client’s policies and procedures for the processes with customer satisfaction.1: Managing Team of Technical Service Experts.2: Roster Management.3: Managing Escalations.4: Coordinating with L3, L4 level technician.5: Coordinating with Customer on daily/weekly and monthly calls.6: Providing support to team for any issue.7: Handling task of middle management.8: Providing support on L2/L3 level issue.9: Managing Multiple technical service desk projects for various international customers.10: Create Policy and Procedure as per ITIL V3 terminology. Show less
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Senior Service Desk Analyst
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May 2010 - Apr 2013
Handling the following activities:o Configuring Windows 2008 Server.o Managing and Maintaining a User Accounts, Computer Accounts and Group Policies on 2008.o Installation & managing Active Directory, Organizational Units (OU), Domains etc.o Handling all critical and escalated calls as well as management calls.o Supporting remote users using Dameware over LAN and using get meeting over WAN.o Troubleshooting on MS Outlook for the client desktop. o Providing Data Center Support.o Creating Virtual machine on Hyper-V Cluster by using VMM.o Manage Maintenance plan for windows servers.o Managing team of 20 Technical Support Technicians.o Prepare All Vm’s Utilization report and share with HOD and take corrective action.o Managing Incident using Incident Management Tool.o Maintaining & Configuration system hardware and software on Approx. 500 machine.o Backup Maintenance. o Patch Management.Monitoring on: CPU utilization of the server. Event ID of the servers. Nagios and Zenoss alerts. Show less
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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IT Support Technician
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Aug 2009 - Dec 2009
o OS likes Win 2000 Prof, Win XP and Win 2003 server. o Active Directory, Organizational Units (OU), Domains, etc. o Citrix client software & ATPCO Software. o Screens for agents and Application for verifiers. o Standard Software’s like Ms Office 2003/2007, Acrobat Reader\Writer, WinZip, MacAfee Antivirus, and Cool Edit. Etc. o Configuration and Troubleshooting of MS Exchange server and POP3/Exchange server accounts on Ms Outlook and Outlook Express. o Managing and Maintaining: McAfee EPO Server. User Accounts, Computer Accounts and Group Policies on Windows Server 2000 and 2003. DNS, DHCP, & WINS. o Creating Disk Space report of the server on Daily basis. o Monitoring on CPU utilization of the server and Event ID of the servers. o Supporting remote users using VNC over LAN. o Troubleshooting on MS Outlook for the client desktop. Show less
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Education
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2005 - 2009
GITS (Gwalior Institute of Technology & Science), Shivpuri Link Road, Kedarpur, Gwalior
Bachelor's degree, Information Technology
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