Desktop Engineer

• Mar 2019 - Present

• Manage Citrix Cloud Environment• Setup Gold Image, Publish Virtual apps and desktops for user by contractors and internal employees.• Aided Lead Engineers with Migrating XA 6.5 to Citrix Cloud• Automated Powershell Script for Citrix Health Check Script for proactive monitoring.• Create SCCM applications for deployment.• Create Collections using dynamic queries for deployments and for upgrading Win10 environment.• Create and manage ADR for rollout of patches to the environment. • Automated tasks for the environment (example: Level set a gold image, migrate user settings to vdi, parse x12 format for use in retail industry)• Setup GPO for security and office configurations in VDI environment. • Work with Citrix WEM • Working with Azure to setup a Citrix lab environment. • Deskside and phone support for Remote clients and on-site offices.• Visit remote offices of client for support and small office network implemenations.• Rolling out Windows 10 Computers at different clients by following engineering documents.• Troubleshoot Windows 7, 10 and Office 2013,2016 issues.• Work with Senior Engineers to create Documentation and Visio’s for Citrix and SCCM projects.• Help with creating new GPO’s for testing fixes and new implementations of standards for clients.• Create PowerShell scripts and tools for automation of tasks for Clients with Senior engineering team.• Lead Small teams at projects to deploy machines and rolling out new offices.• Setup JIRA and HR software with automation for internal Blue Leaf use.• Setup and Reset Microsoft MFA issues for internal Blue Leaf users.• Assisting in the development and maintenance of Blue Leaf website.• Test Citrix and SCCM implementations with Senior engineers for all our clients. Testing includes roaming profiles, building new machines using VMware using iso files via SCCM TS and new application packages that are QA’d or rolled out. Show less

Technical Support Engineer

• May 2018 - Feb 2020

IT Support Technician

• May 2017 - Aug 2017

•Assisting in the development and maintenance of website. •​Configuring client's computers. •​Troubleshooting and resolving client issues. •​Management of users' requests for access, system changes, reports. •​Providing website support. •Assisting in the development and maintenance of website. •​Configuring client's computers. •​Troubleshooting and resolving client issues. •​Management of users' requests for access, system changes, reports. •​Providing website support.