Abhishek Kumar
Desktop Support Engineer L2 at Ahana Systems and Solutions Pvt. Ltd.- Claim this Profile
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Bio
Credentials
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JETKING CERTIFIED HARDWARE & NETWORKING PROFESSIONAL
-Jul, 2012- Nov, 2024
Experience
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Ahana Systems and Solutions Pvt. Ltd.
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India
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IT Services and IT Consulting
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300 - 400 Employee
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Desktop Support Engineer L2
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Jul 2023 - Present
Providing remote support via different tools Providing remote support via different tools
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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IT service Desk Engineer (Help Desk) at payrole of LRS
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Feb 2023 - Jul 2023
Routing Tickets Ticket Management First call response Remote Troubleshooting Onsite Troubleshooting Network Troubleshooting Voice support Video Call support Data Recovery Tools: SmartCenter, ServiceNow, EUS O365, Checkpoint VPN, Active Directory(AD) Routing Tickets Ticket Management First call response Remote Troubleshooting Onsite Troubleshooting Network Troubleshooting Voice support Video Call support Data Recovery Tools: SmartCenter, ServiceNow, EUS O365, Checkpoint VPN, Active Directory(AD)
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Microland Limited
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Engineer
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Nov 2021 - Jan 2023
Remote Troubleshooting Onsite Troubleshooting Voice support Video Call support Data Recovery Tools: SmartCenter, ServiceNow, EUS O365, Checkpoint VPN Remote Troubleshooting Onsite Troubleshooting Voice support Video Call support Data Recovery Tools: SmartCenter, ServiceNow, EUS O365, Checkpoint VPN
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Aforeserve.Com Ltd
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India
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IT Services and IT Consulting
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700 & Above Employee
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Resident Engineer
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Feb 2019 - Nov 2021
Resident engineer at Indian Overseas Bank Regional Office Lucknow Resident engineer at Indian Overseas Bank Regional Office Lucknow
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Education
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Jetking Infotrain
Jetking Certified Hardware and Networking Professional Course, Computer Hardware & Networking Engineer
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