NOC Engineer

• Oct 2018 - Present

NOC Engineer

• Nov 2016 - Sep 2018

1. Troubleshooting of network related issue (TDM & VOIP Network), ensuring smooth operations and maintenance of the communication networks for providing operational support to clients.2. The primary responsibility includes testing configuration and various parameters on soft switches pre and post service deployment.3. Establishing interconnection between different VoIP Carriers around the world using SIP or H.323 protocol.4. Analyzing the performance of the carrier and solving complaints by using various tools to take SIP/PCAP traces and by parameter like PDD, ASR, ACD, FAS and SIP cause codes.5. Working in SIP protocol with supported voice Codec like G729, G723, G711, T.38 etc.6. Agile Testing of routes with the help of soft phone.7. Making the routing decisions to maintain the integrity of the products (Gold, Silver and Bronze), margin improvement and for solving the customer complaints.8. Proactive communication with Client and Supplier to provide Technical solutions.9. Trouble Ticket handling: Logging incidents, categorizing and prioritizing them.10. Good knowledge of different types of routes (CLI, NCLI, Premium).

Service Engineer

• Mar 2012 - Jul 2013

1. Responsible to carry out supervision of installation and commissioning, fault analysis / investigation and repair for all types of online Ambient Air Quality Monitoring Station Products including data acquisition software from analyzer to Local PC and to Remote Server.2. Analyzing different air pollution parameters at West Bengal Pollution control Board.3. To demonstrate, calibrate and retrofit the online AAQMS Products.4. Conducting customer in-house training to make customer accustomed with the products.5. Provide application specific solutions to customer and value added business proposals.6. Cultivate contacts with existing and potential customers, industry contact to maximize business opportunities for the Company and ensure sensitivity and response to changing customer needs.