Experience

Quadra Chemicals

• Canada
• Chemical Manufacturing
• 200 - 300 Employee

• Operations Admin & Support

  • Jul 2023 - Present

• Customer Service Representative

  • Sep 2022 - Jun 2023



MOVO FILMS INC.

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Equipment Rental Service Supervisor (Customer Service, Inventory & Operations)

  • Sep 2020 - Feb 2022

  • Timely responded to customers’ questions or concerns through email, phone & chat to assist with equipment queries, shipment and technical functionality, resulting in great customers satisfaction demonstrated by achieving 60+ 5-star ratings on Google within 1 year. • Regularly followed up with customers regarding their experiences and gathered feedbacks to further understand customer expectations in order to provide better service. • Led a team of 6 members to handle day-to-day operations of rental service, starting from arranging and accounting online orders for the day to managing outbound and inbound shipments. • Monitored daily dispatch of orders as per the order dates and categories and maintain the dispatch log making sure all details are entered perfectly so that the Team can follow up in instance of any discrepancies. • Analysed and prioritized the inventory of the essential supplies for everyday operations from packaging supplies, sanitary and hygiene supplies, photography and videography equipment maintenance supplies. • Provided a monthly Inventory analysis report to the management to initiate any purchase of further equipment, marketing campaign, stock reductions of used or expired equipment, pattern of rental according to sub categories of photography and videography equipment. • Tracked each rental order from initial order receiving stage till the return process (reverse logistics). Show less



Garden City Cabs

• Canada
• Truck Transportation

• Service Dispatcher / Customer Service Representative

  • Nov 2019 - Aug 2020

  • Received calls from customers booking cabs and provided top quality customer service with an outcome of great satisfactory feedbacks. • Monitored the locations of vehicles in order to keep customers updated regarding the time of arrival and drop offs. • Supervised daily dispatching of cabs as per booking requirements either live booking or advanced booking. • Planned the schedule of different available drivers and cabs to make sure there is availability in all the key locations of operations. • Assisted drivers with daily sign in and offs, noted down any of their concerns and conveyed forward to the management accordingly. Show less



Beawara.com

• India
• Retail Apparel and Fashion
• 1 - 100 Employee

• Inventory Manager

  • Jun 2018 - Dec 2018

  • Led a team of 18 members in operating inventory and purchasing department for the company by keeping in constant touch with the suppliers and assuring timely availability of the required raw materials for the production line to achieve the required set target. • Maintained good relationship with existing suppliers and looked for potential suppliers with better qualities and prices. • Reviewed contracts regularly in order to renew or extend it timely; time to time visited supplier facilities for quality inspections to make sure company’s product protocols are followed. • Collected reports from the team and accordingly created goals, plan and execution for future steps to be implemented in inventory management to support production. • Implemented bar-code systems by replacing the manual count of inventory and as well connected it to a cloud system named WAMA enabling permitted users of the organization to view the stocks anytime; implemented all bar-codes to be used for each product stocked in the warehouse hence helping in maintaining the inventory more effectively and efficiently. • Maintained a proper excel record of time-to-time flow of inventory and purchasing to keep inventory always at a good level. Show less



Weber Contols Engineers - Contractors

• Kolkata, West Bengal, India

• Inventory Procurement Executive

  • Feb 2017 - May 2018

  • Ensured the constant availability of the raw materials by managing an effective contact with the suppliers and the production line. • Categorizing the inventory according to the nature and requirement of the product and taking manual counts of inventory matching with automated inventory count. • Maintained hard and soft copies of purchasing and dispatching orders into different categories, dates and suppliers. • Ensured the constant availability of the raw materials by managing an effective contact with the suppliers and the production line. • Categorizing the inventory according to the nature and requirement of the product and taking manual counts of inventory matching with automated inventory count. • Maintained hard and soft copies of purchasing and dispatching orders into different categories, dates and suppliers.



Ananda Bazaar Patrika Pvt. Ltd.

• Kolkata, West Bengal, India

• Marketing & Sales Executive (Outsourced)

  • Aug 2016 - Jan 2017

  • Booked appointment with different schools and institution for demonstration of a newspaper to the prospective bunch of high school students. • Evaluated the feedbacks received from the students, potential clients and existing customers. • Keep constant contact with customers through email, phone and even personal meet ups when needed according to the customers requirements. • Collected the subscriptions from the customers and ensured the time activation of their account and subscription and keeping them updated with the status of their account. Show less



Kotak Life

• India
• Insurance
• 700 & Above Employee

• Agency Partner

  • Jan 2016 - Apr 2016