Experience

Mint Hotels & Resorts
• India
• Hospitality
• 1 - 100 Employee
• Operations Manager

  • Sep 2019 - Present


Millenia Regency Hotels & Resorts

• Resident Manager

  • Jul 2018 - Sep 2019

  Responsible for setting up operation of departments (Front Office, Housekeeping, Laundry & operational engineering) as joined as pre-opening team member, Preparing & regular updating snagging list of all areas and working closely with Project team to ensure a fault free product. Maximize performance, profitability and return on investment by creating a positive and productive work environment. Ensure effective management of the day to day operations of the departments. Implementation of SOP in department and ensuring 100% adherence of the same Seeks knowledge on different aspects of internal and external marketplace and understands underlying aspects of the business including its global strategy Builds and maintain effective relationships with internal and external customers Understand and builds productive relationships across the business and with other organizations (Guests, suppliers etc) and uses this knowledge in order to ensure positive outcomes Responsible for creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members. Show less



Xenious Hotels

• India
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Feb 2017 - Jul 2018

• Duty Manager

  • Mar 2016 - Feb 2017

  Ensure Hotel Best Standards are adhered to at all times.• Oversee and supervise all duties performed by all Front Office employees. • Ensure that all Front Office employees complete their essential duties before their departure. • Ensure that all Front Office employees are posted at their stations at posted time. • Monitor and maintain proper Front Office operational supplies. • Accountable for maintaining and monitoring that all employees follow proper cash handling procedures. • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. • Maintain cleanliness and organization of back office, front desk, and front desk closet. Show less



Check Inn Hospitality Services Pvt Ltd ( Now Known As Aagami Hotel )

• Sr. Front Office Executive

  • Aug 2013 - Mar 2016

  KEY RESPONSIBILITY Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests. Responsible for Reception, Concierge operations, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Ensure that the arrivals and departures for the day and relevant records are maintained Authorize courtesies for V.I.P's. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Responsible for maintaining high level of room sales, by upselling. Ensure that the log book is maintained. To check whether the following records are kept in order and up to date: "C" forms & b) Reception / Information Log Book Show less



Corus Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front office exicutive

  • Dec 2011 - Aug 2013

  Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity. Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation. Accommodate Guest’s special requests whenever possible assist in per-registration and room blocking whenever necessary. Stay up to date on Room Rates, Special Packages, Discounts and how to handle each. In the case of Walk in , the Guest should be sold a room with the Highest Possible room rate. To use the up-selling techniques in order to maximize the Rooms Revenue. Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently. Develop Detailed Knowledge of the Rooms Locations, Facilities and Types. Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each. Handle the Safe Deposit Boxes according to the Hotel procedures. Prepare and report guests with High Balance to the attention of the Front Office Manager. Be thoroughly aware of the Hotel Reservation System, and cancellation policy. Communicate with all other departments through the proper channels, and through the Communication Forms. Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms. Show less



Parkland Group of Hotels, New Delhi

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Front Office Assistant

  • Jan 2011 - Nov 2011

  • Handling room reservation, Check in and Check outs etc. • Effectively handled guest request and complaints. • Assist the management in learning and development activities for the team. • Handled night audit report. • Good in up selling strategies. • Guiding the hotel guest about tour and travel information, baggage handling etc. • Handling room reservation, Check in and Check outs etc. • Effectively handled guest request and complaints. • Assist the management in learning and development activities for the team. • Handled night audit report. • Good in up selling strategies. • Guiding the hotel guest about tour and travel information, baggage handling etc.