Experience

Retail Apparel Group

• Australia
• Retail
• 100 - 200 Employee

• Information Technology Help Desk Support Engineer

  • Oct 2021 - Present

  -Assisting with backup tasks -General remote management, maintenance and upkeep of IT hardware at all sites -Assistance with projects and systems implementations -Maintain IT asset and inventory -Working with the IT Support team to research and develop new technologies and innovations -Assisting with hardware and software configuration within the standard system images -As required, provide feedback or advice for ongoing maintenance and development of the ICT Infrastructure. -Maintaining mobile phone fleet. -Maintain documentation and update existing SOP's and technical documentation. -Liaising with third party vendors. -Logging and reporting help desk tickets. Show less



AUSNEP IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Help Desk Support

  • Oct 2020 - Oct 2021

  -Ticketing, addressing, resolving, and escalating IT issues tickets through ServiceDesk. -Communicating and updating clients through CRM. -Post updates on Trello on any changes requested by the clients. -Remote customer assistance through ConnectWise. -Liaised with clients and flow that information to development team and stakeholders. -Projects Worked on: - -Classibazaar (Online Marketplace, is currently live) -IKonfess. (Dating App, currently live) -Khrouch (CRM system) Show less



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• Night Manager

  • Feb 2019 - Aug 2020

  -Ensuring all the deliveries are unloaded and signed.-Preparing the roster every fortnight for all the casual staffs.-Creating, changing, and sending contracts, leave approvals.-Split and fill the stock and get the shelves packed.

• Store Support

  • Mar 2016 - Feb 2019

  -Ensured that all the stocks are shelved, and overs are scanned. -Using RFID units to run the LTOs. -Gap scanning. -Resolving customer queries.



Future Academy Australia

• Bankstown, New South Wales, Australia

• Compliance

  • Jun 2014 - Nov 2014

  During the six months internship period I was responsible for checking the format of the assessment documents that were being developed by the RTO. Ensured everything were up to the standard and met the compliance requirement standards. During the six months internship period I was responsible for checking the format of the assessment documents that were being developed by the RTO. Ensured everything were up to the standard and met the compliance requirement standards.