Abhishek Banerjee
Senior Customer Service Executive at Teleperformance- Claim this Profile
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Bio
Credentials
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Certificate of Participation- Air Pollution and Health Hazards (APHH-2021)
Dr. B R Ambedkar National Institute of Technology, Jalandhar ( PUNJAB)Mar, 2021- Nov, 2024 -
Online Certificate Course in Content Writing (Workshop)
SoftproDMTI-Digital Marketing Training Institute-since 2009.Jul, 2020- Nov, 2024
Experience
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Customer Service Executive
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Mar 2019 - Oct 2020
Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies… Show more Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies and account related process Show less Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies… Show more Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies and account related process Show less
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Barclays
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Customer Service Executive
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Mar 2019 - Oct 2020
Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies… Show more Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies and account related process Show less Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies… Show more Job responsibilities were engaging with customers from different parts of the world on a daily basis and dealing with queries related to Retail and Business accounts, Credit card, Loan and Mortgage accounts for Barclays Bank. Investigating, documenting and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome. Validating Customers Business account and resolve the query over chat/email. Strong knowledge on banking policies and account related process Show less
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Intelenet Global Services Private Ltd.
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India
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300 - 400 Employee
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Senior Customer Service Executive
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Nov 2017 - Apr 2018
I was working for National Rail Enquiries (NRE) Job Responsibilities:- Assisting customers with train times, fares & general enquiries including station & train operating company information and service disruption updates. I was working for National Rail Enquiries (NRE) Job Responsibilities:- Assisting customers with train times, fares & general enquiries including station & train operating company information and service disruption updates.
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Education
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2021 - 2023
ICFAI Business School
MBA- PGPM -
2014 - 2017
Shri Vile Parle Kelavani Mandals Usha Pravin Gandhi College of Management, Bhaktivedant Swami Marg, Juhu Scheme, Vile Parle West, Mumbai - 400056
Bachelor of Science, Information Technology -
2013 - 2014
Vidyanidhi Junior College of Science, Juhu.
HSC, Science -
2012 - 2013
Lords Universal College, Goregaon.
HSC, Science -
Gyan Kendra Secondary School
SSC
Community
