Abhishek .

Senior Customer Support Executive at Ola (ANI Technologies Pvt Ltd)
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN
Languages
  • English -
  • Hindi -

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Credentials

  • CCNA
    -

Experience

  • Ola
    • India
    • Software Development
    • 700 & Above Employee
    • Senior Customer Support Executive
      • Feb 2016 - Present

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Associate
      • May 2015 - Feb 2016

      - Working for Microsoft Up & Running process. - Supports Email and Chat support worldwide. - Supports all issues for MICROSOFT Up & Running department L1 support. - Supports issue on Download, Activate and Install for Windows & Office. - Escalating operational issues to level 2 support. - Working with Team Lead to develop process and support . - Working for Microsoft Up & Running process. - Supports Email and Chat support worldwide. - Supports all issues for MICROSOFT Up & Running department L1 support. - Supports issue on Download, Activate and Install for Windows & Office. - Escalating operational issues to level 2 support. - Working with Team Lead to develop process and support .

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate Network Management
      • Dec 2012 - Mar 2015

      Network Management and Monitoring , IT support to client , IT service management and follow up with vendors like TRIMAX IT INFRASTRUCTRE , NIC , HCL INFOSYSTEM. Managing Cisco VoIP Phones , Call and email based support , V-SAT network monitoring. Network Management and Monitoring , IT support to client , IT service management and follow up with vendors like TRIMAX IT INFRASTRUCTRE , NIC , HCL INFOSYSTEM. Managing Cisco VoIP Phones , Call and email based support , V-SAT network monitoring.

Education

  • Vinayaka Mission's Research Foundation - University
    Bachelor’s Degree, Information Technology
    2008 - 2012
  • St. Dominic Savio's High School
    High School, Mathematics and Computer Science
    2006 - 2008

Community

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