Experience

Ecotence

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Client Relationship Executive

  • Aug 2023 - Present

  • Engaging with potential clients to create new business opportunities, pitching them our business plans and negotiating the terms of an agreement.• Generate and identify sales leads, pitching or services to new clients and maintain a good working relationship with existing ones.• Understanding about USA market is added advantage.• Effective Prospecting (via cold calling, B2B, emailing, Social media and networking)• Source new sales opportunities through Bidding Channel, inbound lead follow- up and outbound reach and email Marketing.• Maintain and expand your database of prospective clients• Calling up on data of Businesses/clients/individual and counselling.• Offering professional advice to the clients• Maintaining the documents and having updated records• Understanding the requirements of the clients & positioning an appropriate solution. Show less

• Inside Sales Associate

  • Jan 2022 - Present

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails• Understand customer needs and requirements• Route qualified opportunities to the appropriate sales executives for further development and closure• Close sales and achieve quarterly quotas• Research accounts, identify key players and generate interest• Maintain and expand your database of prospects within your assigned territory• Team with channel partners to build pipeline and close deals• Perform effective online demos to prospects Show less



Reliance Jio Infocom Limited

• India
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Associate at Reliance Jio Infocom LTD.

  • Sep 2020 - Dec 2020

  • Managing a team of representatives offering customer support. • Overseeing the customer service process. • Resolving customer complaints brought to your attention. • Creating policies and procedures. • Planning the training and standardization of service delivery. • Selecting and hiring new staff. • Monitoring the work of individual representatives and of the team. • Conducting quality assurance surveys with customers and providing feedback to the staff. • Possessing excellent product knowledge to enhance customer support. • Maintaining a pleasant working environment for your team. Show less



OFFSHOOT AGENCY PRIVATE LIMITED

• India
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2020 - Aug 2020

  • Answer inbound customer calls • Handle renewals and cancellations • Provide account information and status • Provide workflow assistance • Manage all customer issues and requests • Develop and improve customer experience • Work with IT and Finance teams to resolve customer issues • Manage complaints • Answer inbound customer calls • Handle renewals and cancellations • Provide account information and status • Provide workflow assistance • Manage all customer issues and requests • Develop and improve customer experience • Work with IT and Finance teams to resolve customer issues • Manage complaints