Security Solutions Architect

• Aug 2019 - Present

Escalation Engineer

• Oct 2018 - Jul 2019

Senior Product Support Engineer-II

• Sep 2016 - Oct 2018

Responsibilities: •Incident and Escalation handling/management from Level-1 & Level-2 engineers. •Train/Mentor new & existing engineers. •Dedicated Technical resource for one of the most unstable Premium Partner - OBS with more than 50 End-customers (EMEA region). •Join weekly calls with OBS leadership representing Zscaler on technical front. •Helping the customers with deployment assistance in PoC. •Cross-functional team engagement for Bugs/ERs with Cloud Operations team, Engineering team, Technical Account Managers (TAMs). Show less

Network & Security Specialist - Juniper TAC

• Apr 2015 - Aug 2016

1. CSS Corp (Juniper-TAC) [April 15 till date] •Worked for Netscreen TAC as Network Specialist, troubleshooting any possible issue with SSG,ISG devices. •Working in challenging Juniper TAC security environment resolving Security/Network issues. •Configuring and troubleshooting Juniper Firewalls including UTM features •Handling & Resolving customer issues with Juniper Firewall products. •Site to Site and Client to site IPSec VPN configurations and troubleshooting. •Configuring and troubleshooting all types of NAT. •Configuring and troubleshooting NSRP which is used for device redundancy. •Troubleshooting all management and traffic issues on the Juniper firewalls. •To provide assistance to customer in understanding firewall functions and helping them in setting up network as per there requirement. •Handling & Resolving High Priority and critical issues with Juniper Firewall products •To report the bugs and issue to the Advanced TAC or Engineering team. •Take care of case escalation. •Replicating hardware and software issues faced in customer’s network and coordinating with the engineering department for fixes. •Define, Design and maintain the customer specific technical requirements. •End user support for various Juniper applications. •Took initiative to set up separate Lab for Firewall Team in Juniper Environment for production replication environment. •Consulting for Security / Network hardening issues prior to security / ISMS audits. •Adherence to SLA and strict metric follow up for the shift engineers and handle necessary Escalation for the Shift. •Assist in design related issues and work around solutions from TAC perspective. •Handling client presentations and white papers/KB publications. Show less

Cisco TAC Engineer - VPN

• Dec 2013 - Apr 2015

I was working with Aricent as Network Engineer, for the project of Cisco TAC VPN (Technical Assistance Center, N2). A member of security domain of Cisco TAC operations which is the last level of escalation in VPN technology across the globe. Project: Security – VPN Mobility • Configured and assisted in installing and maintaining VPN connectivity and complex routed secure LAN networks. • Addressing performance bottlenecks & ensuring maximum network uptime. • Assisting in the design & implementation of the network and its troubleshooting. • Working on various customer projects lasting several weeks related to product migration and upgrades. • Extending high-end technical support on various devices and features and ensuring high customer satisfaction levels through prompt redressal of their problems. • Providing real time network troubleshooting services to customers worldwide on P1 / network down situations. • Performing recreates on client’s network setup in lab for analysis, recommendations and investigations for software defects, file reports for resolutions and review and publish technical documentations. • Interacting and directly working with people at any level of business and management. • Delivering technical training sessions to security team over Routing & Switching concepts in oder to enhance their skills in troubleshooting VPN relating to routing issues. Show less

Network administrator

• Jan 2012 - Dec 2013

I worked with Microland Ltd as Service Engineer – Network as a part of Incident management team defined as per ITIL standards at GE Operations management center (GE OMC) and was responsible to administer 15000+ network devices and 25000+ WAN circuits spread across the world. I worked for domains like GE Capital, GE Money, GE Commercial, GE Consumer retail finance & GE Healthcare. Project: GE Infrastructure Shared Services (ISS) Microland handles the GE network operations which consist of proactive monitoring, troubleshooting and managing the complete Non Export GE Businesses network spread across the Globe in US, ASPAC and EMEA Regions. Responsibilities: Maintaining and troubleshooting the various Cisco routers, switches and more than 25,000 WAN connectivity circuits (Leased Lines, ATM circuits, MPLS, Multilink) across the GE World of Businesses. Implementing emergency change requests based on the business requirements. Resolving high priority tickets within the SLA that includes conference calls and chats with customers and various service providers (Ex: - AT&T, Verizon, Global Crossing, Vodafone etc) across the globe and with hardware vendors like Cisco, Telindus, Dimension Data and Orange. Maintain 99.99% network availability by proactive monitoring of devices through the tools deployed. Show less