Vice President Information Technology

• Oct 2021 - Present

Senior Manager Information Technology Infrastructure

• Nov 2020 - Oct 2021

Information Technology Infrastructure Specialist

• Jun 2020 - Oct 2020

AVP IT Infrastructure Operations

• Dec 2016 - May 2020

IT Operations: •Data Centre / Operations: Directed solutions for various Operations. •Analyzed corporate Infrastructure and SaaS platform administration for platforms such as AWS, Google G-Suite, Microsoft Office 365, and other solutions employed. •Planned and Saved over 1.5 Crore in IT spending in FY18-19, exceeding management challenge goal on budget. •Restored a poorly performing IT helpdesk, leading to an 81% increase in ticket closures and achieved a user satisfaction rating of… Show more IT Operations: •Data Centre / Operations: Directed solutions for various Operations. •Analyzed corporate Infrastructure and SaaS platform administration for platforms such as AWS, Google G-Suite, Microsoft Office 365, and other solutions employed. •Planned and Saved over 1.5 Crore in IT spending in FY18-19, exceeding management challenge goal on budget. •Restored a poorly performing IT helpdesk, leading to an 81% increase in ticket closures and achieved a user satisfaction rating of 4.9/5.0 (14% higher than average). •Increased agent productivity by more than 90% with a 95% decrease in the number of dropped calls. Connectivity of calling systems which included predictive dialer by 99% for Inbound/Outbound •Designing and restructure of infrastructure and implement hardening methodologies to improve the server room capacity by 99%. •Designed and planned PAN India network architecture (LAN, WAN, connectivity, cloud call, etc) and Simplified the operations by 99%. •Introduced relationship with vendor and supplier and reviewing proposals in the most expedient ways possible. •Coordinate with Engineering teams to plan for the support of new infrastructure and services. •Migrated several discrete networks to a single, carrier-managed solution using MPLS and ILL across India (9 locations office and warehouse) which resulted in over 25% annual savings and expanded availability. Data Privacy: •Maintained availability, integrity, and confidentiality of all computing environments, web, networks, systems, and information assets encompassing 200+ systems. •Performed internal security breach investigations on corporate systems resulting in closing the breach and identification of responsible parties by 99%. •Analyzes Risks and Issues and proposing mitigation plans to protect all types of information from unauthorized access or disclosure by 99%. •Organized to put in place Monitoring of Compliance with the Regulations and Privacy framework Show less IT Operations: •Data Centre / Operations: Directed solutions for various Operations. •Analyzed corporate Infrastructure and SaaS platform administration for platforms such as AWS, Google G-Suite, Microsoft Office 365, and other solutions employed. •Planned and Saved over 1.5 Crore in IT spending in FY18-19, exceeding management challenge goal on budget. •Restored a poorly performing IT helpdesk, leading to an 81% increase in ticket closures and achieved a user satisfaction rating of… Show more IT Operations: •Data Centre / Operations: Directed solutions for various Operations. •Analyzed corporate Infrastructure and SaaS platform administration for platforms such as AWS, Google G-Suite, Microsoft Office 365, and other solutions employed. •Planned and Saved over 1.5 Crore in IT spending in FY18-19, exceeding management challenge goal on budget. •Restored a poorly performing IT helpdesk, leading to an 81% increase in ticket closures and achieved a user satisfaction rating of 4.9/5.0 (14% higher than average). •Increased agent productivity by more than 90% with a 95% decrease in the number of dropped calls. Connectivity of calling systems which included predictive dialer by 99% for Inbound/Outbound •Designing and restructure of infrastructure and implement hardening methodologies to improve the server room capacity by 99%. •Designed and planned PAN India network architecture (LAN, WAN, connectivity, cloud call, etc) and Simplified the operations by 99%. •Introduced relationship with vendor and supplier and reviewing proposals in the most expedient ways possible. •Coordinate with Engineering teams to plan for the support of new infrastructure and services. •Migrated several discrete networks to a single, carrier-managed solution using MPLS and ILL across India (9 locations office and warehouse) which resulted in over 25% annual savings and expanded availability. Data Privacy: •Maintained availability, integrity, and confidentiality of all computing environments, web, networks, systems, and information assets encompassing 200+ systems. •Performed internal security breach investigations on corporate systems resulting in closing the breach and identification of responsible parties by 99%. •Analyzes Risks and Issues and proposing mitigation plans to protect all types of information from unauthorized access or disclosure by 99%. •Organized to put in place Monitoring of Compliance with the Regulations and Privacy framework Show less

Senior Information Technology Manager

• Mar 2012 - Dec 2016

Roles & Responsibilities •Planned IT Infrastructure: Day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics by 99%. •Evaluated utilization of business applications ensuring it is optimized to meet business requirements by 99%. •Participate in upcoming Solution discussions with Partners and BU and increased productivity by 99%. •Audited and Underwent ISO 27001. •Dialer Management. •Call Center IT Infra… Show more Roles & Responsibilities •Planned IT Infrastructure: Day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics by 99%. •Evaluated utilization of business applications ensuring it is optimized to meet business requirements by 99%. •Participate in upcoming Solution discussions with Partners and BU and increased productivity by 99%. •Audited and Underwent ISO 27001. •Dialer Management. •Call Center IT Infra Management. •Vendor Liason (ISP, Telecom Service Providers, Hardware and Software distributors, resellers, etc.), Show less Roles & Responsibilities •Planned IT Infrastructure: Day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics by 99%. •Evaluated utilization of business applications ensuring it is optimized to meet business requirements by 99%. •Participate in upcoming Solution discussions with Partners and BU and increased productivity by 99%. •Audited and Underwent ISO 27001. •Dialer Management. •Call Center IT Infra… Show more Roles & Responsibilities •Planned IT Infrastructure: Day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics by 99%. •Evaluated utilization of business applications ensuring it is optimized to meet business requirements by 99%. •Participate in upcoming Solution discussions with Partners and BU and increased productivity by 99%. •Audited and Underwent ISO 27001. •Dialer Management. •Call Center IT Infra Management. •Vendor Liason (ISP, Telecom Service Providers, Hardware and Software distributors, resellers, etc.), Show less

Manager IT and Infrastructure

• Mar 2005 - Mar 2012

•IT-Planning (Strategic/Tactical) and P&L of IT infrastructure as a function. •Dialer Management and Strategy. •Accelerated and company policies and procedures. Successfully Operated and Structured the entire IT infrastructure for 300 seats. •IT-Planning (Strategic/Tactical) and P&L of IT infrastructure as a function. •Dialer Management and Strategy. •Accelerated and company policies and procedures. Successfully Operated and Structured the entire IT infrastructure for 300 seats.

Sr.Dialer Administrator

• Dec 2003 - Feb 2005

•Administrator installation and maintenance of the organization data center. •Dialer Operation - Analysed Process Weaknesses and Administrated Controls and Streamlined the process by 99%. Supported Dialer Operations for 500 seats. •Administrator installation and maintenance of the organization data center. •Dialer Operation - Analysed Process Weaknesses and Administrated Controls and Streamlined the process by 99%. Supported Dialer Operations for 500 seats.

System Engineer

• Jan 2000 - Dec 2003

Assembling of the computers. Looking out for the computer. Taking care of the installation and un-installation. Adding up of new hardware. Adding up of new software. Taking care of the network. Taking care of the software. Taking care of the developments. Assembling of the computers. Looking out for the computer. Taking care of the installation and un-installation. Adding up of new hardware. Adding up of new software. Taking care of the network. Taking care of the software. Taking care of the developments.

System Engineer

• Sep 1999 - Jan 2000

Assembling of the computers. Looking out for the computer. Taking care of the installation and un-installation. Adding up of new hardware. Adding up of new software. Taking care of the network. Taking care of the software. Assembling of the computers. Looking out for the computer. Taking care of the installation and un-installation. Adding up of new hardware. Adding up of new software. Taking care of the network. Taking care of the software.