User Experience Designer

• Dec 2020 - Present

• Ensuring digital footprint readiness for VDoc, corporate website, B2C mobile apps, marketing strategy, payment gateways etc. • Define product strategy and road map as per VDoc business objectives and strategic imperatives • Led client meetings, facilitated design workshops, and executed concept sprints • Conduct day-to-day project coordination, methodology, planning, and implementation with cross functional teams • Create solution deployment strategies and processes with an eye on defined quality, cost and time parameters • Ensure proper documentation, clearances, certificates and approvals from relevant stakeholders • To continuously evolve and upgrade product features as per opportunity assessment, competitive intelligence, technology trends and client feedback Show less

Officer Medical Assistant

• Sep 2018 - Nov 2020

• Managed relationships with assigned business units for identifying, orchestrating and driving the digital project landscape • Conceptualized and communicated customer interactions and behaviors • Conducted user research and facilitated design discussions to launch new product (JanAid) in healthcare space • Created sketches, blueprints, and prototypes to gather user feedback • Developed user scenarios and stories, designed interfaces for web and mobile • Performed market research and competitive analysisfor continuous improvement of the product • Developed executive reports and dashboards for communicating progress and performance to senior leaderships on a regular basis • Organized frequent product trainings to internal teams and doctors for driving adaptation of the newly launched app Show less

Patient Care Coordinator

• Oct 2015 - Aug 2018

Patient Care Coordinator

• Sep 2013 - Sep 2015