Learning Associate

• Jun 2022 - Present

Strategic Program Coordinator

• Oct 2021 - Mar 2022

• End to end logistics management and coordination of all training programs (Public and Inhouse)• Assisted with Program design and development including contextualization• Responsible for all participant communication. First point of contact for all participant queries• Liaised between delivery team, client and sales consultant to ensure smooth and effective delivery of programs• Stakeholder management with other franchises, national and overseas (Trainers, producers etc.)• Transitioned all participants & training materials onto eVolve (Online learning portal)• Ensured training materials (manuals, slide deck & handbooks) are updated in available for the scheduled trainings.• Ensured Data integrity using Asana, Client builder, Eventbrite, Salesforce, eVolve etc.• Responsible for Feedback process, including creating and collecting Surveys from participants and preparing reports• Program debrief with delivery team and sales consultant• Process formulation and implementation. Creating SOP’s

Operations Coordinator

• Nov 2020 - Oct 2021

Executive Assistant & Administration Manager

• Mar 2017 - Nov 2018

• Served as Executive Assistant to the Managing Director; Looked after day-to-day activities related to correspondence on behalf of MD, calendar management. Provided administrative support to the • Provided support to a team of 10 accountants. Looked after the organization’s clients (approximately 500) • Responsible for onboarding of new clients • Acted as the single point of contact between clients and accountants, for the entire Taxation Process. • Managed client communication as well as promptly handled queries/ complaints to maintain higher efficiency • Responsible for registering and deregistering companies, lodging forms & tax returns using CAS & APS software • Coordinated with ASIC and ATO on behalf of clients & accountants. • Coordinated with outsourced IT vendors to maintain maximum uptime across the network • Sorting, screening & prioritizing incoming mail (by post/fax), drafting responses to correspondence as required • Increased operational efficiency leading to lower administrative cost by providing exceptional support to Managers as well as coworkers • Responsible for HR operations including New Recruitment, Onboarding, TFN declarations, training new administrative staff, and organizing business lunches

Team Coordinator

• Aug 2016 - Feb 2017

• Performed secretarial work, maintenance of reports, documentation while coordinating with other departments as well as interstate offices of Redkite to ensure smooth day-to-day operations • Provided support in Fundraising and Communicated with sponsors • Worked on Salesforce to process donations and accordingly sent thank you letters • Coded invoices & accounts reconciliation using Salesforce • Oversaw & managed the end-to-end communication through calls and mails with internal/ external agencies stakeholders; answered main line & enquiry line, directing calls or taking messages, as per requirement • Liaised with IT Contractor for related trouble shooting, looked after office repairs & general maintenance in coordination with Building Manager & other external suppliers

Admin/Reception

• Mar 2014 - Jun 2016

Working in the State Head Office of Coles, my responsibilities were: • Liaising with external Contractors • Answering and Managing Telephone Calls • Data Entry and Report Maintenance • Administering Incoming and Outgoing Mail • Undertaking duties of the Chief Fire Warden Working in the State Head Office of Coles, my responsibilities were: • Liaising with external Contractors • Answering and Managing Telephone Calls • Data Entry and Report Maintenance • Administering Incoming and Outgoing Mail • Undertaking duties of the Chief Fire Warden

Sr Executive - HR & Administration

• Sep 2009 - Dec 2013

My duties included: • Job postings for required positions on job portals • Sourcing of Candidates through Consultants • Taking care of Joining Formalities & Inductions • Holding Counseling Sessions • Exit Interviews My duties included: • Job postings for required positions on job portals • Sourcing of Candidates through Consultants • Taking care of Joining Formalities & Inductions • Holding Counseling Sessions • Exit Interviews

Payroll Executive

• Nov 2007 - Nov 2008

I worked on the Payroll for the uK based stores of Roseby's. My job responsibilities were: • Managing the payroll of approx. 100 stores, 1000 employees • Managing Leaves, Overtime, Redundancy Pay, etc. • Handling Tax Adjustments as per Tax laws • Taking calls & handling queries of employees I worked on the Payroll for the uK based stores of Roseby's. My job responsibilities were: • Managing the payroll of approx. 100 stores, 1000 employees • Managing Leaves, Overtime, Redundancy Pay, etc. • Handling Tax Adjustments as per Tax laws • Taking calls & handling queries of employees