Experience

Waybeo Technology Solutions Pvt.Ltd.

• India
• Telecommunications
• 1 - 100 Employee

• VP Sales / Chief Operating Officer

  • Apr 2017 - Present

  Own and exceed annual sales targets Develop and execute strategic plan to achieve sales targets and expand our customer baseBuild and maintain strong, long-lasting customer relationshipsPartner with customers to understand their business needs and objectivesEffectively communicate the value proposition through proposals and presentationsDesign and implement business strategies, plans and proceduresOversee daily operations of the company (IT, Marketing, Sales, Finance etc.)Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsParticipate in expansion activitiesManage relationships with partners/vendors Show less

• Manager - Inside Sales

  • Jun 2015 - Mar 2017

  Manage programs, performance and initiatives within the sales center team.Drive daily call handling and sales performance results of Inbound Sales channel.Proactively provide feedback and identify opportunities to the business unit to improve sales center efficiency. Develop and implement solutions to address the opportunities.Ensure adequate reporting and analysis tools are developed to successfully manage the sales team.Oversee new and ongoing sales programs including scripting, reporting and call planning.Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes etc.Participate in the recruiting process for new sales representatives including interviewing, job fairs, defining job requirements, etc. Show less



TRING Partner

• Mumbai Area, India

• Head of Advertiser Sales

  • Sep 2016 - Nov 2018

  TRINGPartner is India's first call market place which helps advertisers generate high quality Inbound Calls from our network of publishers. TRINGPartner is India's first call market place which helps advertisers generate high quality Inbound Calls from our network of publishers.



Aegis Global

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Team Manager

  • Mar 2014 - Jun 2015

  Successfully managed a high-performing team of 30 sales executives at Expedia North America Sales, providing effective leadership and support to achieve sales targets and exceed customer expectations. Led team management activities, including performance management, process control, and performance reporting, to ensure consistency and quality in all aspects of the sales process. Proactively identified and resolved issues related to team performance, escalating as necessary to ensure timely resolution and minimise potential business impact. Coached and mentored the entire team on sales best practices, providing guidance and support to help each team member reach their full potential and contribute to overall team success. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Recruitment Specialist

  • Jul 2012 - Jul 2013

  Served as a Global Mobility Representative, providing comprehensive support to employees relocating to new locations, and acting as a liaison between the employee, hiring managers, and HR teams to ensure a smooth and successful transition. Coordinated and facilitated all aspects of the relocation process, including immigration and visa issues, tax compliance, housing, and other logistics, ensuring that all stakeholders were informed and updated on the status of the relocation. Worked collaboratively with HR teams and other stakeholders to establish clear expectations and timelines for the relocation process, providing proactive updates and addressing any issues or concerns that arose in a timely and effective manner. Maintained up-to-date knowledge of relevant laws, regulations, and policies related to global mobility, and leveraged this expertise to provide guidance and support to employees and stakeholders throughout the relocation process. Show less



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Unit Manager

  • Aug 2010 - Jul 2012

  Handled a team of 18+ customer service specialists. Was recognised for maintaining 0% attrition for more than 3 quarters when the entire industry was struggling. Effective communication and coordination with the team in achieving the group objectives of the Process. Primary focus being NPS - Net Promoter Score.Motivate and train my team to achieve and exceed the Sales and Service Level Goals.Ensure all coaching and compliance requirements are met.Timely appraisal and career progression discussion with every team member. Show less

• Customer Experience Coach

  • Aug 2009 - Aug 2010

  Conduct quality review of Customer Service representatives' performance to ensure quality service goals like NPS(Net Promoter Score) and standards are met and identify areas where improvement can be achieved.Verifiy that representatives are providing up-to-date information, following current processes, and communicating effectively to customers.Coordinate with Team Leaders and Managers to ensure appropriate number of audits are performed for each representative.Evaluate and record the quality and performance on QA tools.Summarize findings and recommendations and forward to Team Leaders to use in performance assessments/coaching sessions.Provide feedback on uniform application of guidelines and procedures. Show less

• Sr. Customer Service Representative (Resource Officer)

  • Dec 2007 - Aug 2009

  Handling help and escalation calls for customer service process. Assisting customer service agents with queries and provide necessary approvals to perform listed transactions. Use workforce management tools to monitor agent activity to ensure service levels are maintained at all times. Segregate/extract and share vital stats with Team Leaders/Managers and agents and suggest areas of improvement.

• Customer Support Representative

  • Feb 2007 - Nov 2007

  Handling Inbound calls for a Canadian banks offshore customer service center.