Sales Enablement Specialist

• Aug 2023 - Present

Management Trainee

• May 2023 - Jul 2023

Live Project

• Aug 2022 - Sep 2022

The project revolved around the implementation of Diversity & Inclusion in the workplace, the importance of it and how to attract a diverse and inclusive pool of talent which could be successfully deployed in remote areas. The project revolved around the implementation of Diversity & Inclusion in the workplace, the importance of it and how to attract a diverse and inclusive pool of talent which could be successfully deployed in remote areas.

Live Project

• Aug 2022 - Sep 2022

Our team conducted both primary and secondary research on 'The Importance of Employee Value Proposition in Recruitment.' This helped me develop an understanding about the criticality of EVP and it's possible impact on the brand image of an organisation. Our team conducted both primary and secondary research on 'The Importance of Employee Value Proposition in Recruitment.' This helped me develop an understanding about the criticality of EVP and it's possible impact on the brand image of an organisation.

Operations Intern

• May 2022 - Jul 2022

Roles and Responsibilities: • Developed and maintained a process for scheduling online lectures taken by the trainers • Trained the team on how to tackle problems faced during online lectures • Quality Auditing • Handled slot booking on a daily basis for a team of 50 teachers • Interviewed prospect trainers based on the requirement Roles and Responsibilities: • Developed and maintained a process for scheduling online lectures taken by the trainers • Trained the team on how to tackle problems faced during online lectures • Quality Auditing • Handled slot booking on a daily basis for a team of 50 teachers • Interviewed prospect trainers based on the requirement

Human Resources Intern

• Jan 2022 - May 2022

Roles and Responsibilities: • Screened candidates based on the organisation’s requirements • Interviewed the shortlisted candidates • Organised meetings, maintained the database that contained the applicants’ biodata, etc. Roles and Responsibilities: • Screened candidates based on the organisation’s requirements • Interviewed the shortlisted candidates • Organised meetings, maintained the database that contained the applicants’ biodata, etc.

Customer Experience Specialist

• Dec 2017 - Apr 2019

Roles & Responsibilities: • Interacted with customers of our client based in the US • Improved customers’ after-sales service experience by ensuring that the quality of service is not compromised and is delivered efficiently • Managed grievances About the company: Etech Global Services is a privately owned multinational contact centre with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, Customer Support, Help Desk… Show more Roles & Responsibilities: • Interacted with customers of our client based in the US • Improved customers’ after-sales service experience by ensuring that the quality of service is not compromised and is delivered efficiently • Managed grievances About the company: Etech Global Services is a privately owned multinational contact centre with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. As part of the quality assurance services, the company provides business intelligence and market intelligence information through data and analytic assessments. With eight centres worldwide, Etech employs over 3000+ employees and generates revenue of $480 million each year. Some of its products and services are: QEval, ICE Live Chat, ICE AI Chatbot, ICE Email Management Show less Roles & Responsibilities: • Interacted with customers of our client based in the US • Improved customers’ after-sales service experience by ensuring that the quality of service is not compromised and is delivered efficiently • Managed grievances About the company: Etech Global Services is a privately owned multinational contact centre with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, Customer Support, Help Desk… Show more Roles & Responsibilities: • Interacted with customers of our client based in the US • Improved customers’ after-sales service experience by ensuring that the quality of service is not compromised and is delivered efficiently • Managed grievances About the company: Etech Global Services is a privately owned multinational contact centre with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. As part of the quality assurance services, the company provides business intelligence and market intelligence information through data and analytic assessments. With eight centres worldwide, Etech employs over 3000+ employees and generates revenue of $480 million each year. Some of its products and services are: QEval, ICE Live Chat, ICE AI Chatbot, ICE Email Management Show less

Trainee

• May 2017 - May 2017