Abhijitt Mukharjii
Deputy Operations Manager - Catering and Soft Services - Western and Southern Regions at Nesma United Industries- Claim this Profile
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Bio
Vipul Kapoor
The first impression is often a lasting one. I have known Mr. Mukherji for a few years now. I found Abhijit to be very professional and honest always. I strongly recommend Abhijit’s name where quality, technology and service are of paramount importance.
Dave Simkin DIPM, MCIPS
I had worked alongside Abhi in the Retail Project team for almost 2 years and it was a pleasure to experience his drive, enthusiasm and friendship on a daily basis. Coupled with his technical knowledge and ability to solve problems within cross functional teams, he will always be an asset to any company.
Vipul Kapoor
The first impression is often a lasting one. I have known Mr. Mukherji for a few years now. I found Abhijit to be very professional and honest always. I strongly recommend Abhijit’s name where quality, technology and service are of paramount importance.
Dave Simkin DIPM, MCIPS
I had worked alongside Abhi in the Retail Project team for almost 2 years and it was a pleasure to experience his drive, enthusiasm and friendship on a daily basis. Coupled with his technical knowledge and ability to solve problems within cross functional teams, he will always be an asset to any company.
Vipul Kapoor
The first impression is often a lasting one. I have known Mr. Mukherji for a few years now. I found Abhijit to be very professional and honest always. I strongly recommend Abhijit’s name where quality, technology and service are of paramount importance.
Dave Simkin DIPM, MCIPS
I had worked alongside Abhi in the Retail Project team for almost 2 years and it was a pleasure to experience his drive, enthusiasm and friendship on a daily basis. Coupled with his technical knowledge and ability to solve problems within cross functional teams, he will always be an asset to any company.
Vipul Kapoor
The first impression is often a lasting one. I have known Mr. Mukherji for a few years now. I found Abhijit to be very professional and honest always. I strongly recommend Abhijit’s name where quality, technology and service are of paramount importance.
Dave Simkin DIPM, MCIPS
I had worked alongside Abhi in the Retail Project team for almost 2 years and it was a pleasure to experience his drive, enthusiasm and friendship on a daily basis. Coupled with his technical knowledge and ability to solve problems within cross functional teams, he will always be an asset to any company.
Credentials
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Diploma in AutoCad
CADD Centre Training Services Pvt Ltd.Jun, 2016- Sep, 2024
Experience
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Nesma United Industries
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Saudi Arabia
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Construction
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700 & Above Employee
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Deputy Operations Manager - Catering and Soft Services - Western and Southern Regions
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Jan 2021 - Present
As a Regional Operations Manager I am directly responsible for overseeing the Catering and Soft Services of the Western and Southern Region, ensuring that high-quality services are delivered to clients while maintaining profitability and controlling costs. Lead a team of professionals to ensure smooth business operations and successful execution of projects. Continuously identify areas for improvement, implement solutions and measure outcomes to increase efficiency and productivity. Develop and execute strategic plans to achieve company and client objectives, with a focus on delivering exceptional customer service and optimizing resource allocation. Collaborate cross-functionally with various teams, including sales, procurement, finance, and HR, to ensure alignment with company-wide goals and objectives.
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Qatar Duty Free
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Qatar
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Retail
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700 & Above Employee
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Project Manager Food & Beverage
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Aug 2017 - Oct 2020
• Successfully opened, refurbished, and maintained over 40 F&B outlets, totaling more than 12,000 sq. meters of space within Hamad International Airport and external Qatar Airways properties, resulting in enhanced guest experience and increased profitability. • Conducted feasibility studies, prepared detailed concept statements and financial projections, and designed effective strategic and business plans to support CAPEX project funding decisions, resulting in maximized ROI and increased revenue. • Built and maintained strong stakeholder relationships, negotiated favorable contract terms with contractors and suppliers, and designed and executed business-critical projects and programs, resulting in improved operational efficiency and increased revenue. Key achievements: • Successfully delivered all projects on-time, within budget, and with brand consistency, resulting in enhanced guest experience and increased profitability. • Developed effective strategic and business plans, resulting in improved operational efficiency and increased revenue. • Negotiated favorable contract terms with contractors and suppliers, reducing costs and improving vendor relationships. • Designed and executed business-critical projects and programs, resulting in improved operational efficiency and increased revenue.
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NOVUSLUXUS LIMITED
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India
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Hospitals and Health Care
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Hospitality Consultant & Executive Director of Operations
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Jan 2011 - Mar 2019
• Demonstrated exceptional guest focus and commercial awareness, leading all aspects of restaurant pre-opening, F&B concept development, and staff training. Successfully influenced business development and service excellence, driving increased profitability and revenue for clients. • Passionately instilled a culture of delivering extraordinary guest experiences and provided extensive training in F&B, Front-of-House, Concierge, Customer Service, and Butler departments, leading to improved service quality and customer satisfaction. • Successfully consulted and provided training for numerous high-profile clients, including St. Pancras Renaissance in London, Royal Caribbean Cruises, Azamara Cruises, Hemingways Collection in Nairobi, Plan Hotels in Lugano, Tanzania & Maldives, Sandals Resorts International, MCC Lords Hospitality, Seven Seas Hotels and Catering in New Delhi. Key achievements: • Developed and executed successful pre-opening plans for numerous clients, resulting in smooth and timely restaurant launches and enhanced guest experiences. • Influenced and advised on F&B concept development and menu design, resulting in increased profitability and revenue for clients. • Developed and delivered customized training programs, resulting in improved service quality and increased customer satisfaction for clients. • Built strong relationships with clients, resulting in continued partnerships and repeat business.
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Baglioni Hotels & Resorts
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Italy
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Hospitality
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200 - 300 Employee
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Rooms Operations Manager
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Jun 2009 - Jan 2011
Inspired best-in-class teams of 55+ staff to achieve revenue growth while promoting memorable experiences for all guests within one of London’s most exclusive 5* luxury lifestyle boutique hotels, designed by world-renowned fashion designer, Chanel. Inspired best-in-class teams of 55+ staff to achieve revenue growth while promoting memorable experiences for all guests within one of London’s most exclusive 5* luxury lifestyle boutique hotels, designed by world-renowned fashion designer, Chanel.
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von Essen hotels
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United Kingdom
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Hospitality
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1 - 100 Employee
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Food & Beverage Manager
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Jan 2008 - Jan 2009
Managed F&B operations across three award-winning restaurants within one of England’s finest country house hotels spanning 32 luxury rooms and suites; demonstrated a positive response to pressure while managing Meetings and Events departments. Created and implemented sales strategies to promote F&B outlets while targeting Meetings, Incentives, Conferencing, and Exhibitions (MICE) business. Oversaw private dining area, 24-hour room service and events (weddings, conferences and corporate meetings) Managed F&B operations across three award-winning restaurants within one of England’s finest country house hotels spanning 32 luxury rooms and suites; demonstrated a positive response to pressure while managing Meetings and Events departments. Created and implemented sales strategies to promote F&B outlets while targeting Meetings, Incentives, Conferencing, and Exhibitions (MICE) business. Oversaw private dining area, 24-hour room service and events (weddings, conferences and corporate meetings)
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Plan Hotel
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Hospitality
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1 - 100 Employee
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Regional Manager - Africa and the Maldives
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Dec 2006 - Oct 2008
Privately owned group of 14, 4 and 5 star luxury hotels, town houses and resorts, servicing a varied clientele from diverse market segments - Operationally managed the luxury presidential villas across the group - Launched the Butler Service and customer care initiatives for the group’s top resorts - Formulated and effectively managed villa operational budgets - Oversaw Front of House and Food and Beverage operations to constantly improve the service - Introduced and coached teams in up selling techniques, resulting in additional revenue throughout all hotel outlets - Implemented rigorous cost controls to successfully reduce overheads by 10%
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Sandals Resorts International
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Jamaica
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Hospitality
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700 & Above Employee
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Butler Manager
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Dec 2004 - Dec 2006
Voted number one family and couples resorts in the world for the 21 consecutive year. Beaches Turks and Caicos offers 457 rooms and villas catering to high-end clientele including many celebrities. Personnel level of 850 - Operationally in charge of the 73 presidential 1 and 2 bedroom villas, responsible for departmental Profit and Loss. Direct Reports: 21 Butlers - Grew villa occupancy to an all time high of 90% per annum - Increased guest satisfaction score from 74% to 98% - a record for villa guests - Generated extra revenue by approx. US $400,000 per annum by up selling other outlets such as Food and Beverage and Spa, organising special events, tours, water sports, as well as up selling butler service on property
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Regent Seven Seas Cruises
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Travel Arrangements
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Head of VIP Guests Services
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Feb 2003 - Jun 2004
Managing pre-arrival arrangements, stay experience and the itinerary of all VIP/Elite guests onboard. Oversaw the Butler Department and Guest Services. In direct communication with the guest after the initial reservation is made to inform them of the products and services available onboard. Effectively generated revenue by selling the onboard facilities such as tours, fine dining restaurants and Spa. Managing pre-arrival arrangements, stay experience and the itinerary of all VIP/Elite guests onboard. Oversaw the Butler Department and Guest Services. In direct communication with the guest after the initial reservation is made to inform them of the products and services available onboard. Effectively generated revenue by selling the onboard facilities such as tours, fine dining restaurants and Spa.
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The Ritz-Carlton Hotel Company, L.L.C.
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United States
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Hospitality
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700 & Above Employee
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Internship Pre-Opening
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Sep 2001 - Feb 2003
Internship included working in Front of House, Food and Beverage, Rooms Division and Human Resources Departments. Internship included working in Front of House, Food and Beverage, Rooms Division and Human Resources Departments.
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Education
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2000 - 2001
IHTTI School of Hotel Management
Post Graduate Diploma, Hotel Management
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