Abhijit Das
Sr. Executive - Customer Support at EPSON INDIA PVT LTD.- Claim this Profile
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English Professional working proficiency
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Hindi Professional working proficiency
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Assamese Limited working proficiency
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Bengali Limited working proficiency
Topline Score
Bio
Experience
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EPSON INDIA PVT LTD.
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India
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Computer Hardware Manufacturing
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300 - 400 Employee
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Sr. Executive - Customer Support
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May 2016 - Present
Service Operations and Technical Training Service Operations and Technical Training
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Panasonic India Pvt. Ltd. - SSD
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Guwahati Area, India
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Jr. Service Officer
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Feb 2013 - Feb 2016
Looking after day to day operations of Authorised Service Centers, collection of Overdues, Cross-checking of monthly ASC claims. Co-ordinating with spares logistics for smoother transactions. Collection of COBs. Answering customer escalations. Co-ordinating with tech-support team and ASC. Looking after day to day operations of Authorised Service Centers, collection of Overdues, Cross-checking of monthly ASC claims. Co-ordinating with spares logistics for smoother transactions. Collection of COBs. Answering customer escalations. Co-ordinating with tech-support team and ASC.
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Sr. Service Engineer & Asst. Co-ordinator
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Sep 2009 - Feb 2013
Monitoring of ASC Engineers, Training, Handling of escalated calls of Outdoor jobs. Monitoring of ASC Engineers, Training, Handling of escalated calls of Outdoor jobs.
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Education
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1999 - 2004
Gauhati Commerce College
Bachelor of Commerce (B.Com.), Management and Accounts -
1986 - 1999
South Point English High School
High School Leaving Certificate
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