Experience

Alcove Realty

• India
• Real Estate
• 1 - 100 Employee

• Deputy Manager CRM

  • May 2022 - Present

  # Heading Collections Team to meet collection goals. # Retention effort and critical collections movement # Handling customers grievances in escalted matrix-email, phone, FTF. # Monitoring for smooth process of Registration for Sale Agreement execution. # Liaison CRM team and Legal team for registration process. # Handling Customer Portal (Project image update, Help desk resolution). # Weekly Interactive season with Team for Collections forecast. # Report to Management Collections Target vs Achieved weekly basis. # Banking Liaison for disbursement. # Target mapping assistance. # TDS assistants in escalted matrix. # Car Parking allocation and inventory control. Show less



Shriram Properties Ltd

• India
• Real Estate
• 500 - 600 Employee

• Assistant Manager Customer Services

  • Dec 2018 - May 2022

  # Post Sales Formalities i.e. Wellcome Call/ meet, Documentation, Verification, Bank Liaison, Fund Planning. # Sale Agreement Registration, Stamp Duty Payment Guidance, Legal Liaison. # Collections follow up, Defaulters Movement, Retention efforts. # MIS, Allotment Process, Sale agreement and related documentation process, # Collection Chart update, Raised Demand letter, Issuing MR, NOC, TPA, CF NOC, and bank related any documentation procurement/ process. #Referral Sales movement like Lead Generation, coordination with sales, Product induction during sales event, Amnesty offer to existing any cancelled customers. # Handling Grievance, Addressed customers issue, Project related queries/ updates news to customers and bank, sending VDO/Snaps through WA, email. # ATL BTL TTL activities, Digital involvement. # SFDC (SAP) management to smoothing CRM process. # Handover and Site visit activities # Handling Delay Charges Interest issue. #Others intra-department data management. Show less



Siddha Group

• India
• Real Estate
• 300 - 400 Employee

• Assistant Manager

  • Feb 2015 - Dec 2018

  assisting the buyers in purchase property, documentation processing, bank liaision, raising demand payment follow up customer queries, erp implementation, TDS processing etc.. assisting the buyers in purchase property, documentation processing, bank liaision, raising demand payment follow up customer queries, erp implementation, TDS processing etc..



Vibgyor Housing

• Kolkata Area, India

• Operations Executive

  • Dec 2010 - Feb 2015

  Post Sales Service Department. Post Sales Service Department.



HDFC REALTY

• Kolkata Area, India

• Property Counsellor

  • Apr 2008 - Dec 2010

  residential customer service residential customer service