Structured Finance Administrator

• Oct 2021 - Present

Mortgage and Personal Lending Specialist

• Mar 2019 - Oct 2021

• Made recommendations to managers that identified process improvements which in turn increased efficiency and effectiveness while still maintaining exceptional level of service for customers.• Proactively addressed and resolved customer issues or concerns that may have been presented. This included investigating in BMO systems to understand the underlying root cause and escalate issues when needed.• Communicated clearly with customers using defined conversational strategy principles to get a complete grasp of customer’s needs, and respond to any questions or concerns to ensure an exceptional service was delivered to the customer.•Maintain current knowledge and skill sets relevant for money laundering and other regulatory matters to perform case investigations.•Effectively gathering information during loan application process to offer personalized lending solutions.•Support fulfillment of growth targets by approving, amending or declining credit applications within delegated authority in a timely and efficient manner, while ensuring the banks risk appetite is maintained.•Analyze customer credit bureau reports to determine the degree of risk involved in extending credit or lending money.•Identify and mitigate risks through investigations which include calculations, refinance options, and analyzing credit and employment history.

Everyday Banking Associate

• Jan 2019 - Oct 2021

• Demonstrated ability to understand customer needs to provide advice in their best interest for their personal banking • Maintained current knowledge of industry practices and trends and integrated knowledge into customer conversations in professional manner• Adhered to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada consumer provision requirements and Privacy Act provisions• Maintained knowledge on risk and compliance processes and policies to ensure customer assets were safeguarded, maintained customer privacy, and acted in their best interest• Identified and reported suspicious patterns of activity that are suspected to be fraudulent through detail oriented red flag checks to protect the bank's assets and act in a manner that is compliant with all regulatory, legal, and ethical requirements

Sales Assistant

• May 2018 - Feb 2021

• Proven leadership skills that lead to assisting with the hiring and training process • Demonstrated the ability to find the best solution/product for customers through listening and understanding their needs• Developed strong customer service skills by assisting with inquiries, returns & exchanges, customer units, price adjustments, promotion corrections, invoice searches and placing orders • Applied all available means to execute profitable growth and increase sales forecast and gross margins

Product Specialist

• Apr 2015 - May 2018

• Received and shipped merchandise• Assisted customers with purchases • Maintained cleanly work environment for employees and customers • Provided exceptional customer service by greeting them and making them feel welcome upon entering the store• Displayed great attention to detail when sorting through products to ensure customers were satisfied and did not receive damaged or defective goods• Restocked shelves frequently with new merchandise

Production Worker

• May 2014 - Aug 2014

• Working in a safe manner to load and unload merchandise • Ensure quality of products, detect damage/defect of merchandise • Assist in maintaining proper housekeeping of facility • Working in a safe manner to load and unload merchandise • Ensure quality of products, detect damage/defect of merchandise • Assist in maintaining proper housekeeping of facility