Experience

Ivitesse Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Feb 2016 - Present

  Project Coordination: • Track, analyze and communicate project risks and opportunities • Involved into preparing project plans, covering various aspects of project & requirement feasibility • Coordinating for various business requirements with internal technology teams (Backend). • Managing people & coordinating with other stakeholders in the project. • Communicated and demonstrated the UAT details with business users, audit teams and accordingly facilitate for Sign off process. • Assistance in end-to-end project management for efficient implementation for production movement Business Users Interaction: • Successfully collaborated with multiple user teams to discuss system/process related concerns to map business needs and project objectives to functional system requirements. • Coordinating for business requirements with internal technology teams. • Worked out cost and time saving initiatives. • Provided timely support to users for various production issues encountered. • Successfully resolved various complex queries received from users. • Discussion with Business team on requirements of call flow Interaction with Technology Group/Vendors • Brought clarity in terms of system requirements by discussing system impacts of proposed changes. • Development of Outbound/ IVR campaigns as per the requirement • Discussion with development team for changes in IVR call flow • Participated in meetings/conference calls with reference to various projects. • Reviewed understanding documents received from vendor. Show less



3i Infotech Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Manager IT

  • Aug 2007 - Present

  Understanding customer requirement Developed ETL programs using Informatica to implement the business requirements Designed the Mapping Technical Specifications on the basis of Functional Requirements Communicated with business customers to discuss the issues and requirements. Monitoring the workfolw using workfolw monitor Handling various process such as Application Audits, closure of vulnerability points in applications, other bank procedures, etc.. Dealing with vendors for Agreement signoff with help of Legal team Processing & dealing with accounts team for Vendor Invoices for payments clearance Working on new server indent & storage requirement for existing servers Handling Server & Storage indent, maintenance of database space L1 support and administration for Affinium Campaign Manager application Handled out bound Call Center setup for ICICI, it included L1 support for Genesys Dialer, Nice Recorder, Alcatel & Avaya Switch, Vendor management, Co-odination with service providers Show less



Stream Pvt. Ltd

• Mumbai

• Engineer IT

  • Nov 2004 - Aug 2007

  Designing Data-Base in SQL Data Migration from various sources in to SQL as per client requirement Maintaining weekly data backup through SQL Creation of user and giving access rights accordingly Use of Index for tables as part for performance tuning of Data-Base Creating queries for extracting data using joins Creation of SQL stored procedures for easy uploading of data Extracting the data into Flat files from SQL as per client structure using DTS Working on LyriCall Software to design script on Davox and Epro Create / manage all Dialer Applications for new process Handling problems related to the scripting and Dialer Administration of Gateway configurator Allocation of PSTN (T1) and Agent audio (E1) in the resource group Co-ordination with support for trouble shooting on maintaining the constancy on system disposition Show less