Abeo Edwards, MBA-Finance, PGDip Mgmt, BSc Economics
Operations Manager at Mr. Bionic Mobile Repairs- Claim this Profile
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Bio
Andrea Armoogan
I have worked with Abeo directly and directly for approx. 2 years. During this time, she proved herself to be an honest and straightforward individual. She was a forward thinking team member, who did not hesitate to share her ideas and inputs to drive the team forward and correct deficiencies if it existed. During her time, Abeo supported the training and development of many of her peers.
Nicolette Soltau, MBA
Abeo is a service oriented person who supports her team. Working with her was a pleasure. She provided support with ease and focus. Her expertise in call center systems adds value to operations relevant to service delivery and operational metrics.
Andrea Armoogan
I have worked with Abeo directly and directly for approx. 2 years. During this time, she proved herself to be an honest and straightforward individual. She was a forward thinking team member, who did not hesitate to share her ideas and inputs to drive the team forward and correct deficiencies if it existed. During her time, Abeo supported the training and development of many of her peers.
Nicolette Soltau, MBA
Abeo is a service oriented person who supports her team. Working with her was a pleasure. She provided support with ease and focus. Her expertise in call center systems adds value to operations relevant to service delivery and operational metrics.
Andrea Armoogan
I have worked with Abeo directly and directly for approx. 2 years. During this time, she proved herself to be an honest and straightforward individual. She was a forward thinking team member, who did not hesitate to share her ideas and inputs to drive the team forward and correct deficiencies if it existed. During her time, Abeo supported the training and development of many of her peers.
Nicolette Soltau, MBA
Abeo is a service oriented person who supports her team. Working with her was a pleasure. She provided support with ease and focus. Her expertise in call center systems adds value to operations relevant to service delivery and operational metrics.
Andrea Armoogan
I have worked with Abeo directly and directly for approx. 2 years. During this time, she proved herself to be an honest and straightforward individual. She was a forward thinking team member, who did not hesitate to share her ideas and inputs to drive the team forward and correct deficiencies if it existed. During her time, Abeo supported the training and development of many of her peers.
Nicolette Soltau, MBA
Abeo is a service oriented person who supports her team. Working with her was a pleasure. She provided support with ease and focus. Her expertise in call center systems adds value to operations relevant to service delivery and operational metrics.
Experience
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Mr. Bionic Mobile Repairs
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Trinidad and Tobago
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Consumer Services
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1 - 100 Employee
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Operations Manager
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Jun 2022 - Present
Operations - Ensuring day to day task and customer experience end to end is superb Inventory - Analysis and review for process improvements and continuity. Human Resource -Staff management, coaching and understanding their job needs. Accounts -Staff payroll, NIS, HS payments -Projects Monthly reports and statistical view of the company’s operations Administration - Internal and external set up agreements for business development. Operations - Ensuring day to day task and customer experience end to end is superb Inventory - Analysis and review for process improvements and continuity. Human Resource -Staff management, coaching and understanding their job needs. Accounts -Staff payroll, NIS, HS payments -Projects Monthly reports and statistical view of the company’s operations Administration - Internal and external set up agreements for business development.
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Scotiabank
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Canada
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Banking
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700 & Above Employee
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Dialer Administrator
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Apr 2018 - May 2022
Data Analysis of Collections Risk TypeRouting of Delinquent Calls to AgentsInterpretation of best Collections Strategies according to customer behavior
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Litigation Advisor
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Apr 2015 - Mar 2018
Litigation Advisor for English Speaking CaribbeanLegally counseled by Barbados, Turks and Caicos, Jamaica, Trinidad AttorneysFixed Date Claim Form and Affidavits preparations for Court for Severely delinquent customers
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Collections Adjustor-Front End
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Jun 2013 - Mar 2015
Financial Advice for Customers in arrears
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School of Higher Education Limited (SHEL)
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Trinidad and Tobago
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Education Administration Programs
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1 - 100 Employee
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Junior Compliance Officer
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Sep 2011 - Jun 2013
GATE Reconciliations GATE Reconciliations
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Education
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2018 - 2019
Australian Institute of Business
Master of Business Administration - MBA, Finance -
2011 - 2013
Australian Institute of Business
Postgraduate Diploma, Finance, General -
2008 - 2011
University of the West Indies, St. Augustine Campus
BSc Economics Special, Economics
Community
