Experience

Fleri

• United States
• Individual and Family Services
• 1 - 100 Employee

• Content Manager | Customer Success Manager

  • Mar 2021 - Present

  1. Work closely with the marketing team to devise online marketing strategies. 2. Writing, editing and publishing website content pieces. 3. Oversee content creation process. 4. Research and ideate digital content and how content is best learned and consumed by different clients. 5. Build relationships with clients, help them with issues, and continually delight them. 6. Work with clients to ensure they are leveraging our products effectively and finding value in our services. 7.Serve as a client advocate while capturing feedback. 8. Drive revenue through increased product adoption and increased usage


Orion Digital Solutions
• Pakistan
• Graphic Design
• 1 - 100 Employee
• Founder

  • Sep 2019 - Present


Workspace Global

• Ghana
• Advertising Services
• 1 - 100 Employee

• Brand and PR Manager

  • Jul 2019 - Sep 2019

• Experience Manager

  • Jul 2018 - Jul 2019

  Primary point of contact and build long-term relationships with clients Ensure the timely and successful delivery of our services according to client needs and objectives Act as point of contact for complaints and escalate issues as appropriate Help business development team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Collaborate with internal teams (e.g. web, design, projects) to address client needs Coordinate internal resources and third parties/vendors for the flawless execution of projects Develop a detailed project plan to track progress for each project Use appropriate verification techniques to manage changes in project scope and schedule Perform risk management to minimize project risks Enhance organisation’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Monitor and analyse client usage of our service (eg. repeat jobs, periodic requests, incidence re- ports, referrals)



Leti Arts

• Ghana
• Computer Games
• 1 - 100 Employee

• Communications Lead

  • Jan 2017 - Jun 2018

  Represent organization to interested partiesCommunicate with media and interested parties about new productsCreate marketing strategy for new products.Content SourcingOrganizing press toursManaging Leti Arts' official social media accountsWebsite content update

• Social Media PR Manager

  • Feb 2016 - Dec 2017

  Liasing with media and individuals who have enquiries about Leti ArtsManaging corporate social media platformsFollowing up on business leadsManaging internship programOrganizing company events



Blu Telecommunications

• Ghana
• Telecommunications
• 1 - 100 Employee

• Brand and Market Communications Executive

  • Jul 2014 - Feb 2016

  1. Writing for and maintaining Blu’s social media presence. 2. Liasing with the media, individuals and organization when they have inquiries about BLU. 3. Use a wide range of media to build and sustain relationships between Blu and our clients. 4. Writes articles, press releases and send them to the appropriate media. Basically ensures that we get media coverage. 5. Organizing press conferences. 6. Draft speech for company executives. 7. Copy writing. 1. Writing for and maintaining Blu’s social media presence. 2. Liasing with the media, individuals and organization when they have inquiries about BLU. 3. Use a wide range of media to build and sustain relationships between Blu and our clients. 4. Writes articles, press releases and send them to the appropriate media. Basically ensures that we get media coverage. 5. Organizing press conferences. 6. Draft speech for company executives. 7. Copy writing.