System Administrator

• Oct 2021 - Present

Help Desk Coordinator

• Jun 2019 - Oct 2021

System Administrator

• Nov 2018 - Jun 2019

• Provide technical support to 150+ users• Answer requests for help via Email, Phone Call and or Walk up• Troubleshoot Network, Hardware and Software issues• Document all issues with solutions for future fixes• Maintain healthy relationships with Vendors to ensure all issues are resolved in a timely manner• Add & Delete Users from Domain, OU and/or Security Groups• Google Admin: Adding & Deleting Users, Password Resets, Email Forwarding, Auditing• Nextiva & Broadview: Provisioning Polycom VOIP phones; assigning new telephone number and/or extensions• Office 365 and Adobe: Manage licenses assigned to users• Purchase Company IT Assets• Computer Upgrades, Cabling, Audio Devices and Accessories• Supervise Junior IT Specialists Show less

IT Specialist

• Jul 2017 - Nov 2018

IT Intern

• Jan 2017 - Jul 2017

• Under supervision of the IT Director, Systems Manager or Support Supervisor complete tasks assigned from Mojo Help Desk Ticketing System or as needed by Supervisors • Provide technical customer support to the organization • Troubleshoot Printers, Monitors, VOIP Telephones • Provide Support during Video Conferencing • Remove Malware and Viruses; Identifying Phishing Scams • Escalate Password Reset requests to Tier 2 • Repair Mac and Windows computers • RAM and Hard Drive Upgrades • Upgrade outdated MAC computers to latest OS via department image build and MDM • Research and Test possible AV replacements for organization Show less

Co-op Intern

• Jan 2014 - Jun 2014