Experience

Modern Impressions

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Technical Specialist

  • Dec 2001 - Present

  Technical Skills:* Extensive experience in troubleshooting and repairing Ricoh MFP, Ricoh Pro units, Lexmark, Kyocera, FP, Lanier, Gestetner, XANTE, MBM, KIP wide format, Epson, and production color units* Strong proficiency in loading drivers, booklets printing, setting up scanning to email and folders, and loading firmwares to maintain the devices running at maximum performance * In-depth knowledge of software installation, support, and operator training* Excellent leadership and management skills with the ability to motivate and lead teams to achieve company goals* Bilingual in English and Spanish* Troubleshooting and repairing a wide range of printing equipment, including Ricoh MFP, Ricoh Pro units, Lexmark, Kyocera, FP, Lanier, Gestetner, XANTE, MBM, KIP wide format, Epson, and production color units* Leadership and motivating the service, setup, and delivery departments to achieve company goals* Implemented the EOS program to improve the efficiency of the company's operations* Built and maintained positive relationships with customers, providing exceptional customer service* Implement EOS program* Leading a team of service technicians, accountable for the setup department, and deliveries of the equipments* Trained and coached team members to improve their technical skills and customer service* Collaborate well with sales and marketing departments to increase revenue and customer satisfaction* Driver loading and email configuration* Process improvement and quality assurance* Team management and coaching* Networking and data transfer* Proficient in repairing and maintaining printing equipment* Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.* Excellent customer service skills, including the ability to communicate technical information to non-technical customers.* Proficient in the use of various diagnostic tools and software programs to diagnose and repair Show less

• Manager

  • Dec 2001 - Present