Experience

42 Lisboa

• Portugal
• Higher Education
• 1 - 100 Employee

• Software Engeneering Student

  • Oct 2022 - Present



Majorel

• Luxembourg
• Outsourcing/Offshoring
• 700 & Above Employee

• Consultor de atendimento ao cliente

  • Jun 2021 - Sep 2021

  - Helping 50+ customers a day, providing successful solutions in a polite manner using active listening to ensure customer retention; - Maintain a strong knowledge of the company's products and services to better assist customers with concerns and general education; - Record all customer names and contact information in an orderly manner using spreadsheets and other company software; - Answer calls using the company's call management system and other software; - Train new recruits in data entry, how to talk to customers, and new technologies; - Maintain relationships with vendors and customers both internal and externally; Show less



INTELCIA

• Morocco
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Consultor de atendimento ao cliente

  • Jun 2020 - Sep 2020

  - Management of several client files simultaneously; - Management of commercial or technical disputes; - Identified issues, analyzed information and provided solutions to problems; - Administrative tasks: documentation management and database update. - Management of several client files simultaneously; - Management of commercial or technical disputes; - Identified issues, analyzed information and provided solutions to problems; - Administrative tasks: documentation management and database update.



ManpowerGroup

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Suporte técnico de atendimento ao cliente

  • Mar 2020 - May 2020

  - Handled 40 calls per day to address customer inquiries and concerns according to defined procedures; - Worked with customers to understand needs and provide excellent service; - Increased customer satisfaction by resolving issues. - Handled 40 calls per day to address customer inquiries and concerns according to defined procedures; - Worked with customers to understand needs and provide excellent service; - Increased customer satisfaction by resolving issues.