Abel Gonzalez

Software Support Specialist Level II at V-Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Naugatuck, Connecticut, United States, US

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Credentials

  • CompTIA A+
    Porter and Chester Institute
    Oct, 2010
    - Nov, 2024
  • CompTIA Network+
    Porter and Chester Institute
    Jul, 2010
    - Nov, 2024

Experience

  • V-Technologies
    • United States
    • Software Development
    • 1 - 100 Employee
    • Software Support Specialist Level II
      • Apr 2013 - Present

      • Provide friendly, high-quality customer service for our clients. • Receive client inquiries via phone and email regarding product functionality or problems. • Assist in researching and troubleshooting efforts, including escalations. • Reproduce reported Bugs/Defects. Submit details to QA with collaboration • Develop and communicate solutions back to clients within established timelines. • Provide application and process training to customers. • Document detailed problem descriptions and resolutions that are provided to the client. • Assisted Quality Assurance in bug testing and enhancement requests for supported products. • Review incoming cases/emails and assign to Level 1 technicians. • Closely collaborate with other technicians to identify a solution. Show less

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