Customer Success Manager

• Sep 2022 - Present

Customer Success Manager

• Jul 2021 - Sep 2022

Associate Customer Success Manager

• Sep 2020 - Jul 2021

Clinic Success Manager

• Jul 2019 - Sep 2020

-Manage clinic level integration of Carbon Health app through serving as an advocate for clinical staff and managers. -Relay requests for application enhancements with internal support and product teams. -Aid with program management by serving as main operational contact for partners. -Address various needs of clinic staff and coordinate services for each department (ex. post-launch training, customer support).

South Bay Site Lead and Lead Support Staff

• Aug 2017 - Jul 2019

-Draft protocols for newly implemented health care services such as employee medical assessments, referral programs, baseline concussion testing. -Hire, train, and schedule staff for Support Staff and Medical Assistant roles alongside HR. -Identify problems and present solutions for existing clinical workflows. -Draft and track annual clinical budget. -Assist in clinic set up and user development for EHR program.