Experience

Emirates Bank

• Ms



Emirates Bank

• United Arab Emirates
• Banking
• 500 - 600 Employee

• Customer service representative

  • Oct 2004 - Present

  Basic handling of queries by customers. Carrying out basic banking transactions for clients. Review and follow up with clients on documentation required for new accounts, deposits, home loans, overdrafts, investments. Maintain customer’s files and correspondence. Providing problem resolution services to clients, including active follow-up with other departments within Emirates NBD. To adopt an open and effective communication style and to act as a strong team player for the benefit of his/her team and of the unit as a whole. To be accountable for client satisfaction and service quality levels by ensuring that clients’ expectations are met. Knowledge of banking products and systems. Close coordination with Operations, Cards, Retail Credit and Branches to ensure that Priority Banking client transaction for deposits, loans, investments and other products are performed within the bank’s operation procedures in a timely and accurate manner. Show less