Director/Chief Information Officer

• Sep 2021 - Present

Director Of Information Technology

• Dec 2015 - Sep 2021

A nonprofit organization with 300 employees and $24 Million in annual revenue. ▪ Oversee all technology and ensure a 99.8%+ uptime of a 24x7 Crisis Response Network with 3 virtual server clusters, a hyperconverged infrastructure, 140 servers, a Datacenter in Phoenix, and a Disaster Recovery site in Denver. ▪ Manage all aspects of IT, including Security Management/Architecture, Asset Management, Access Management, Disaster Recovery, High Availability/Redundancy Planning, Budget Management, Vendor Management, Compliance, and Project Management. ▪ Manage a $2.1M operating budget and oversee a team of 8 employees. ▪ Directly supervise an IT Manager and Senior System Administrator. ▪ Manage assets, order equipment, and manage hardware warranties. Key Accomplishments ▪ Developed and implemented technologies that helped the organization double annual revenue from $12 Million to $24 Million. ▪ Designed the entire IT team and infrastructure. Moved the organization away from a managed service provider by rebuilding the network, relocating from an onsite server room to a data center, migrating from physical servers to virtual servers, and hiring the entire IT team. ▪ Implemented a new phone system that significantly reduced dropped calls and improved abandonment rates to .05%. ▪ Installed and implemented a new Electronic Health Record. Installed the EHR on 16 servers and integrated with the phone system to create a new SaaS product that helped secure $10 Million+ in new contracts. ▪ Designed a hyperconverged, all flash array to process data for the new SaaS product. Built a new 10GB internet with redundant firewalls and implemented Okta Identify Management and ADFS authentication. ▪ Ensured high availability of the network by designing an infrastructure with 99.8% uptime annually ▪ Designed and implemented a new work from home/virtual work environment in response to COVID-19. In 2 weeks, 95% of the company’s employees worked remotely. Show less

Network Operations Manager

• 2014 - 2015

A private, for-profit university with 200 employees and 1,000 students who attend classes onsite and virtually, with $23 Million in annual revenue. ▪ Managed all networks and ensured the availability and uptime of all systems. ▪ Directly supervised a Junior System Administrator, Help Desk Staff, and 2 Student Workers. ▪ Managed access to systems for onsite students, online students, and vendors. ▪ Created new accounts, security groups, email addresses, badge access, and phone access. ▪ Worked with stakeholders to determine new technologies to implement. ▪ Project managed new hardware and software implementations, assigned tasks to team members, and ensured projects met deadlines. Key Accomplishments ▪ Executed a Virtual Desktop Infrastructure (VDI) that allowed new students to enroll in the university and perform all work virtually. Nearly 100 students enrolled and began utilizing VDI during tenure. ▪ Implemented a new security platform from DFLabs for automation, orchestration, and performance metrics. Quoted on the testimonials page of their website: https://www.dflabs.com/company/testimonials/page2/ ▪ Successfully installed a Cisco Unified Connections VoIP system to replace the existing phone platform. ▪ Negotiated a new ISP contract and fiber installation to replace existing circuits at the university. The new circuits were 1GB fiber circuits and replaced 100MB circuits. Show less

Director Of Information Technology

• 2010 - 2014

A Physician-owned cardiology practice with 100 employees, 10 Physicians, and 4 office locations in the Phoenix metro area and $5 Million in annual revenue. ▪ Managed all aspects of IT for the organization, including Technology Management, Security, Network Infrastructure, HIPAA Compliance, Access Management, Asset Management, and Vendor Management. ▪ Oversaw all technologies, managed vendor contracts, and ensured maintenance contracts were up to date and licensed. ▪ Reviewed all systems and logs to ensure system availability and stability within the organization. ▪ Ensured compliance with HIPAA regulations. Reviewed security logs, audit logs, and access controls to confirm data was compliant and safely secured. ▪ Created and managed all user accounts for new staff. Created user access groups, security groups, and access controls within the EMR system for all staff and Physicians. ▪ Managed all phone lines, fax lines, printers, and Citrix servers for Physicians and staff access to ACG systems. Key Accomplishments ▪ Migrated from 5 physical servers to 3 virtual hosted servers and installed and maintained 20+ virtual servers, saving more than $20K per server. ▪ Successfully relocated servers that were in house and unsecured to a new datacenter with security management, access management, and temperature controls. ▪ Installed, configured, managed, and maintained a new EMR system for the practice. ▪ Assisted the practice with meeting the Meaningful Use requirement, which allowed the organization to apply for government grants of up to $60K per Physician. These funds were then used to pay for the EMR. ▪ Designed a new network with a private cloud and cloud firewall for better security and allowed the organization to see 2 additional patients per Physician per day and increased revenue across the organization. ▪ Implemented an online email archive, security, and spam solution for the organization. Show less