Experience

Courtyard by Marriott Berlin City Center

• Germany
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Nov 2022 - Present

  * Handle guest check in and checkouts professionally and in a welcoming and specialized manner. * Verify posted entries to guest and non-guest accounts. * Balance all front office accounts. * Resolve room status and rate discrepancies. * Review guest credit transactions against established limits. * Generate operational and managerial reports. * Handle guest check in and checkouts professionally and in a welcoming and specialized manner. * Verify posted entries to guest and non-guest accounts. * Balance all front office accounts. * Resolve room status and rate discrepancies. * Review guest credit transactions against established limits. * Generate operational and managerial reports.


McDonald's Deutschland LLC
• Germany
• Restaurants
• 1 - 100 Employee
• Quick Service Restaurant Crew Member

  • Feb 2018 - Oct 2022


Ascott Hotels Dhaka

• Front Office Executive & Guest Relationship Officer (GRO)

  • Oct 2016 - Jan 2017

  *Welcoming guests during check-in and giving a sound farewell to guest while checkout. *Handling guest complaints and concerns in an efficient and timely manner. *Coordinating and multi-tasking job duties in a busy environment. *Allocating rooms to all arriving guests. *Co-ordinating with housekeeping for clearing of rooms. *Providing excellent customer service as per hotel standards. *Welcoming guests during check-in and giving a sound farewell to guest while checkout. *Handling guest complaints and concerns in an efficient and timely manner. *Coordinating and multi-tasking job duties in a busy environment. *Allocating rooms to all arriving guests. *Co-ordinating with housekeeping for clearing of rooms. *Providing excellent customer service as per hotel standards.



The Westin Dhaka - Marriott International Inc.

• Bangladesh
• Hospitality
• 100 - 200 Employee

• Trainee Food & Beverage Service

  • Sep 2014 - Dec 2014

  *Completed my academic required internship/practicum at The Westin Dhaka with dedication and got the certificate with a highest possible of “A+” grade. *Completed my academic required internship/practicum at The Westin Dhaka with dedication and got the certificate with a highest possible of “A+” grade.