Experience

Biggloyalty

• Türkiye
• IT Services and IT Consulting
• 1 - 100 Employee

• Ecommerce Team Lead

  • Oct 2021 - Present

• Ecommerce Specialist

  • May 2021 - Oct 2021

  Marketplaces - Amazon; Noon; Carrefour; Mumzworld; Sharaf DG; Babystore; Firstcy.Manage inventory on online marketplaces featuring our productsCreate, manage, and optimise listings for all marketplaces.Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimisation, content creation.Research and identify new marketplaces, including logistical needs and pricing.Monitor competitive listings and product pricing on all marketplaces.Review customer feedback and marketplace health, updating processes as needed.Maintain detailed understanding of the mechanics of all backend tools, processes and systemsConsistently monitor and understand competitive pricing landscapes.Monitor, analyse and report on marketplace metrics and sales. Show less



Sharaf Tours

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Catalog and Operations Executive

  • May 2015 - May 2021

  • Managed the entire catalog & supplier operations of sharaftours.com • Directed the daily operations of online bookings, logistics and online catalog successfully • Execute important tasks/activities • Own and prioritize work allocation based on business needs with a daily/monthly frequency • Identify day to day operational problems and suggest tactical solutions • Handle various escalations due to the glitch in the system and fixing them • Responsible for productivity, quality and coverage metrics goals • New suppliers onboarding which includes closing out agreements and helping to be system compliant • Develop processes or tool components with documented SOPs for new processes or activities undertaken by the function • Analyze data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions • Establish key reporting/MIS for functional area and provides reports to senior management/ stakeholders at process level • Conduct review meetings, counseling and evaluation for the suppliers • Mentor/coach associates and contributes to their growth • Occasionally train new hires Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Catalog Associate

  • Jun 2012 - Apr 2015

  • Part of New Item Setup (NIS), self-service functionality that allows vendors to create new catalog entries, in bulk for their products on the Amazon website • Amazon Internal Audit: Committed to the priorities of the Audit Committee and works cooperatively with management to identify and assess risks and opportunities. We are focused on controllership, customer experience, and operational efficiency. As a part of the company’s system of internal controls, we test controls for effectiveness using a disciplined and independent approach and propose controls to mitigate risk • Reporting Workflow, weekly targets, resource utilization, items handled, etc. • Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. • Understand and correctly use Amazon's Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazon's online catalog • Maintain records of day-to-day work by updating trackers to reflect work done • If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead • Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information • Flag spike or dip in volumes in allotted task to Lead/Manager • Flag any updates received from stakeholders on process to Lead/Manager • Identify areas of possible process improvements (enhancements and pain points) • Be part of client calls to raise challenges and lead and document the call in the absence of the Lead/manager Show less



Quscient Technologies Ptv Limited

• India
• Consumer Services
• 1 - 100 Employee

• Process Associate

  • Jul 2011 - Apr 2012

  • To generate new Prospect Leads, Identify & Qualify opportunities for new business • Identify potential clients, assess need, and recommend solutions and responsible for developing direct sales channel. • Conduct client or market surveys in order to obtain information about potential customers. • To follow up marketing campaigns and events to generate new prospect leads. • To engage and interact with decision makers at a senior level to identify new and emerging business opportunities. • To build effective relationships with potential clients and existing customers. • To identify and qualify opportunities for cross selling to generate add on business and increase profitability. • To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers • To support the customer service strategy by providing professional and effective services to all existing customers and explore additional requirements & opportunities. • To work as a team to meet the assigned target and achieve KRA’s / KPI’s Show less



Bathla Aluminum Private Limited Bangalore

• India
• Consumer Services

• Part Time Sales Coordinator

  • Jul 2009 - Feb 2011

  • Handling in-bound and out-bound calls for customer support and prospect enquires • Documenting received, dialed calls and action taken • Preparing, analyzing, summarizing and reviewing monthly reports • Conducting review meetings and counseling for the dealers • Handling the dealers and customers reviews • Handling in-bound and out-bound calls for customer support and prospect enquires • Documenting received, dialed calls and action taken • Preparing, analyzing, summarizing and reviewing monthly reports • Conducting review meetings and counseling for the dealers • Handling the dealers and customers reviews