Abdulwahab Aljarhi

Sales & Support Specialist at Image Technologies (ITEC )
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Contact Information
us****@****om
(386) 825-5501
Location
JO
Skills

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Bio

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Credentials

  • Hardware and Software Training
    Kodak Alaris
    Dec, 2021
    - Oct, 2024
  • International Computer Drivers License (ICDL,)
    ECDL Foundation
    Jul, 2017
    - Oct, 2024
  • IC3 Digital Literacy Certification
    University of Nizwa, Sultanate of Oman
    Sep, 2014
    - Oct, 2024
  • TOEFL
    University of Nizwa, Sultanate of Oman
    Aug, 2014
    - Oct, 2024

Experience

  • Image Technologies (ITEC )
    • Jordan
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sales & Support Specialist
      • Oct 2020 - Present

      • Working as a Sales Manager for the Document Imaging products like Document scanners, Capture software, and Ibml Scanners for the Middle East.• Taking care of the post-sales job also for the same region.• Conducting demo, Technical training on the Document scanners, and capture products.• Answering the technical quires for the customer to solve their problems.• Preparing the product comparison, Sending out technical newsletters, etc...• Supporting all kinds of document scanners like Kodak, Panasonic, Fujitsu, Canon, Epson, BBH, and Xerox scanners. Show less

    • Technical Support Specialist
      • Mar 2018 - Mar 2021

      • Implementation and Installation for company Systems like DocuWare and DocuTrak (EDM) at client site.• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns remotely (TeamViwer) or on site. • Update customer information in the customer service database during and after each call (CRM-Vtiger).• Create reports for customer incidence to line manager.• Suggest new solutions for customers to resolve the tickets.• Provide training for end users and technical Administrators. • Created virtual machines for test environment using VMware.• Proactively monitored customer trouble tickets. Show less

    • Technical Support Trainee
      • Oct 2017 - Feb 2018

      Technical Support Department.- Troubleshooting network servers, PC’s and Scanners. - Customer support visits on sites.

Education

  • Al-Zaytoonah University of Jordan
    Bachelor's degree, Management Information Systems, General
    2014 - 2018

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