Experience

Resourceinn HRMS & Payroll

• Pakistan
• Human Resources Services
• 1 - 100 Employee

• Product Implementation Lead

  • Jun 2023 - Present



Yango

• IT Services and IT Consulting
• 500 - 600 Employee

• Scouts Lead

  • Apr 2023 - May 2023



Swvl

• United Arab Emirates
• Technology, Information and Internet
• 500 - 600 Employee

• Operations & Vendor Support Executive

  • Jan 2021 - Dec 2022

  A tech driven, affordable, and convenient transportation service, committed to enabling cities, please and businesses to move anywhere.● Delivered End To End Operations and Ground real time operations to optimize efficient business.● Create multiple dashboards for payment visibilities.● Manage vendor sentiments and look after their payment and related issues.● Handled vendor payout of approximately 0.1M $ on weekly basis.● Manage vendors' weekly COGs and provide the weekly report to the national team.● Provide the visibility of the NM (Net Margin) at the end of every month.● Took the initiative of launching a Vehicle Re-inspection across Pakistan and created a proper dashboard for the visibility. Which resulted in the company to have a good vehicle quality and complaints regarding the vehicle poor quality dropped from 30% to 10% Show less

• Operations Associate

  • Dec 2019 - Jan 2021

  ● Conducted captain onboarding and organized training and development initiatives.● Established a new route for business expansion and development.● Offered stellar customer service and enhanced passengers experience.● Achieved operational KPIs, FSR successfully in each quarter. Increase in numbers from 60% to 90%.● Manage customer rating to 4.7 through frequent interaction with an on ground team.● Assisted management with all operational needs and vendor cooperation.● Overall looking at 250+ captains across Lahore & ensure to achieve desired quality standard● Launch Captain Reliability Program from which we achieved operational KPIs, Fulfillment successfully in each quarter. Increase in numbers from 85% to 98%. Show less



Careem

• United Arab Emirates
• Software Development
• 700 & Above Employee

• Customer & Captain Support Executive

  • Oct 2017 - Nov 2019

  Careem is the pioneers of the region’s ride-hailing economy, and have over 12 daily services that people need to move around via smartphone app. ● Dealing with customers/captains, including handling complaints and queries. ● Provide the resolution to the customers/captains within the defined SLAs. ● Got the award of the best performer of the quarter. Careem is the pioneers of the region’s ride-hailing economy, and have over 12 daily services that people need to move around via smartphone app. ● Dealing with customers/captains, including handling complaints and queries. ● Provide the resolution to the customers/captains within the defined SLAs. ● Got the award of the best performer of the quarter.



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Sep 2016 - Oct 2017

  ● Answering the customers calls, handling complaints and queries. ● Provide the resolution to the customers. ● Maintain the customer service level. ● Answering the customers calls, handling complaints and queries. ● Provide the resolution to the customers. ● Maintain the customer service level.



The Educators Official

• Pakistan
• Education Administration Programs
• 1 - 100 Employee

• Admin Officer

  • Aug 2014 - Jul 2015

  ● Hire, recruit and give orientation to new employees in a progressive manner. ● Overall financial control including revenues, employees salaries, fee collections and expense for all operations. ● The controlled cost of inventory and employees workflow. ● Ensure a smooth new student admission process. ● Hire, recruit and give orientation to new employees in a progressive manner. ● Overall financial control including revenues, employees salaries, fee collections and expense for all operations. ● The controlled cost of inventory and employees workflow. ● Ensure a smooth new student admission process.