Director Of Information Technology

• Aug 2020 - Present

Build/ create innovative Soultion to achieve the goal of the University by providing the most unique services for achieving the strategic goal of the university (NU) Build/ create innovative Soultion to achieve the goal of the University by providing the most unique services for achieving the strategic goal of the university (NU)

Information Technology Manager

• Jul 2019 - Aug 2020

Technical Services Department Manager

• May 2016 - Jul 2019

-Maintain safe, healthy and motivating work environment by establishing, following and implementing standards and procedures; complying with legal regulations -Continuously analyze process workflow and implement improvements to satisfy customer requirements -Recruit, select, train, assign, schedule, coach, counsel and manage employees -Communicate job expectations; planning, monitoring, appraising and reviewing job contributions -Involved in developing the strategic plan for the company -Develop, follow and implement operational plan based on the strategic plan -Forecast requirements; prepare an annual budget; schedule expenditures -Develop operations systems by determining product handling and storage requirements. -Develop, implement and evaluate policies and procedures -Develop processes for receiving product, equipment utilization -Establish contracts and pricing and ensuring proper maintenance to fulfil the customer requirements. -Responsible for all Team leads and supervisors, with review/approval responsibility for all operations employees -Establish transparency with employees by communicating relevant operating policies -Manage relations with key partners including Oracle and Microsoft, and key customers

Head of Operation & Network

• Jun 2011 - Apr 2016

 Work with the team to develop and maintain a knowledge base of common procedures and problem resolutions to enable quick and response to system issues enabling the team to be as timely, efficient, and effective as possible.  Experience in managing large Microsoft Server based environments specially Exchange Server 2016. Experience in managing and troubleshooting Windows 2003/2008 R2/2012, Active Directory, Net Backup, Hyper-V Virtualization, System Center 2012, PowerShell scripting, SQL Server 2008/2012 Installation.  Knowledge of network systems, network and data security, telecommunications and all associated hardware, software and associated protocols.  Research and Analyze network architecture, and recommends policies and strategies for designing, planning and coordinating the infrastructure expansion and upgrades.  Analyze, Develop and Evaluate new Network Design & Architectures for all new projects and ensuring the best practices and design Architecture strategies are followed.  Responsible to provide high-level technical support for network infrastructure/systems, creates and maintains network documentation.  Responsible for designing, installing, maintaining and supporting LAN, WAN infrastructures at core level  Deployment and Maintenance of MS Exchange Server 2016  Implementing Virtualization technologies (HYPER-V); Management and MaintenanceIdentifies employee skill weaknesses and strengths and mentors and builds training programs/processes around them through formal and/or informal channels to continually improve the team.  Work individually with members of team to plan, design, implement, operate, and optimize the systems supported by the team. Responsible for advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices and network management systems  Planning, testing, implementation and troubleshooting at nationwide POPs (point of presence)

Network Support Engineer

• Oct 2009 - May 2011

 Server maintenance and configuration (Delegated Control).  Organizes information by studying, analyzing, interpreting, and classifying data.  Provide guidance to the organization in establishing an overall long term plan and framework for corporate systems to ensure effective processing capability and performance.  Works with system owners to implement a practice of continual improvement and usage of System enabling technologies.  Coordinate appropriate response to clients at all levels across the organization and follow up to ensure client satisfaction.  Managing MS Windows XP, Vista, Server 2003 ,2008 r2, 2012 r2 environment  Provides support to users regarding their day to day queries /problems across all the region of Oman  Responsible for handling issues efficiently in a manner that escalation time frame should be considered as priority.  Computer Systems installation, maintenance and troubleshooting.  Installation, Configuration, and troubleshooting of OS Servers.  Perform various administrative duties such as mass-mailings to promote organization’s projects and achievements