Experience

Ebtekar Information Systems

• Libya
• Mobile Computing Software Products
• 1 - 100 Employee

• Information Security Analyst

  • May 2023 - Present

  Dubai, United Arab Emirates



Ishro

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• IT Specialist

  • Sep 2021 - Feb 2023

  Dubai, United Arab Emirates •Monitoring and maintaining computer systems and networks. •Installing and configuring computer software, hardware, systems, networks, printers, and scanners. •Implementing security measures. •Troubleshooting internet connectivity issues and setting up networks. •Monitoring security certificates and ensuring company compliance. •Managing Google Cloud and Google Workspace.



Redeena Engineering Co. Ltd

• Information Technology Assistant

  • Dec 2020 - May 2021

  Khartoum, Sudan •Assisting employees with hardware, software, and network issues, troubleshooting problems, and resolving technical inquiries. •Installing and configuring computer hardware, software, and peripherals for new employees. Ensuring existing systems are up to date and functioning properly. •Creating and managing user accounts, including granting appropriate access rights and permissions. •Monitoring and maintaining the company's network infrastructure.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• IT Support Intern

  • Oct 2020 - Dec 2020

  Khartoum, Sudan •Assisting end-users with hardware, software, and network-related issues, troubleshooting problems, and resolving technical inquiries. •Managing user accounts, granting access rights and permissions, and ensuring proper maintenance and updates of user accounts. •Responding to IT support tickets, phone calls, and emails in a timely manner, documenting issues, and providing effective resolutions to end-users. •Assisting with the setup and configuration of computers… Show more •Assisting end-users with hardware, software, and network-related issues, troubleshooting problems, and resolving technical inquiries. •Managing user accounts, granting access rights and permissions, and ensuring proper maintenance and updates of user accounts. •Responding to IT support tickets, phone calls, and emails in a timely manner, documenting issues, and providing effective resolutions to end-users. •Assisting with the setup and configuration of computers, printers, scanners, and other IT equipment for new employees, ensuring they have the necessary tools for their job functions. •Assisting in identifying and resolving network connectivity issues, including Wi-Fi, VPN, and LAN configurations. Show less



Agricultural Bank of Sudan

• Sudan
• Banking
• 1 - 100 Employee

• IT Support Intern

  • Jul 2020 - Sep 2020

  Khartoum, Sudan •Monitoring and maintaining computer systems and networks. •Installing and configuring computer software, hardware, systems, networks, printers, and scanners. •Responding promptly to service issues and requests. •Providing technical support to bank employees, both in person and over the phone. •Troubleshooting internet connectivity issues and setting up networks.