Abdulrhman Yaqoub

Floor support at Crystel.co
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Contact Information
us****@****om
(386) 825-5501
Location
Jordan, JO
Languages
  • English Limited working proficiency
  • Arabic Native or bilingual proficiency

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Bio

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Credentials

  • Diploma in Customer Service - Revised 2017
    Alison - Empower Yourself
    Dec, 2021
    - Nov, 2024
  • Become a Sales Representative
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Prepare Yourself for a Career in Sales
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Sales Foundations
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Sales Negotiation
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Sales: Closing Strategies
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Critical Thinking
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Giving and Receiving Feedback
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Project Management Simplified
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Remote Work Foundations
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Building High-Performance Teams
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Customer Services
    Alison - Free Online Learning
    Jun, 2021
    - Nov, 2024
  • Leading a Customer Service Team
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Leading a Customer-Centric Culture (2013)
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Leading and Working in Teams
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Customer Service Skills
    Alison - Free Online Learning
    May, 2021
    - Nov, 2024
  • Effective Listening
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Become a Customer Service Specialist
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Build Your Skills In Customer Service
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Tips for Working Remotely
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Aug, 2018
    - Nov, 2024

Experience

  • Crystel.co
    • Jordan
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Floor support
      • Jun 2022 - Present

      Specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, also I perform basic administrative support tasks such as producing reports and necessary documentation and maintaining correspondence. With years of extensive expertise and knowledge, also responsible for leading and supervising a team of customer service representatives, all in a joint effort to secure customer satisfaction and reach sales targets

    • Service Advisor
      • Feb 2015 - Jul 2022

      - Responsible for communicating with customers’ interactions via multiple channels.- Answering all incoming requests and addressing the customers’ problems in a timely manner.- Re-directing requests as per the set processes and taking adequate messages when required.- Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.- Escalating issues or unresolved queries to the Team Leader or Supervisor.

Education

  • Al-Balqa Applied University
    Diploma in Communication Engineering and Computer Networks, Communication Engineering and Computer Networks
    2011 - 2013

Community

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