Experience

Majorel Saudi Arabia

• Saudi Arabia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• • Dec 2018 - Present

  ❖ Preparing schedule for CCRs & team leaders.❖ Maintaining performance reports for operations.❖ Preparing Payroll KPIs & performance reports for CCRs.❖ Provide abnormal operational Control Reports including thedefective ratios at several KPI’s to indicate current and comparehistorical performance.❖ Calculating the required templates as per project requirements tomeasure performance metrics in order to obtain the standing situation and required targets to hit

• • Aug 2018 - Dec 2018

  ❖ Maintaining a positive, empathetic and professional attitudetoward customers at all times.❖ Responding promptly to customer inquiries❖ Acknowledging and resolving customer complaints.❖ Ensure customer satisfaction and provide professional customersupport.