Co-Owner

• Jan 2022 - Present

Chief Business Development Officer

• Nov 2019 - Present

President

• Sep 2017 - Present

• Video Game Truck builder and operators • Esports facility builders and operators (LAN Centers) • Esports convention organizers and operators • Esports STEM CAMP Provider • Esports League organizers and operators. • Video Game Truck builder and operators • Esports facility builders and operators (LAN Centers) • Esports convention organizers and operators • Esports STEM CAMP Provider • Esports League organizers and operators.

Chairmen Of The Esports Coalition

• Jun 2020 - Jan 2022

Presides over all Kansas City Esports Coalition & Advisory Council meetings awhile serving as an ambassador for the Kansas City Sports Commission and the KCEC Advisory Council. The KCEC’s mission is to use gaming for good by developing, advocating, and enriching the esports culture in the Greater Kansas City Area and beyond. Our grassroots approach allows for an inclusive environment as we provide opportunities for gamers, entrepreneurs, businesses, and educators to connect, exchange ideas, foster events, educate, influence, and cultivate relationships in the KC esports community. Show less

IS Technical Specialist (CADRE)

• Dec 2017 - Mar 2019

Supports The Federal Reserve Bank of Kansas City’s Center for the Advancement for Data and Research in Economics (CADRE).CADRE supports economic research activities across the Federal Reserve System and with external research partners. The center provides services for finding, organizing and sharing information and research in three areas: Technology, data curation and content curation, and support. Supports The Federal Reserve Bank of Kansas City’s Center for the Advancement for Data and Research in Economics (CADRE).CADRE supports economic research activities across the Federal Reserve System and with external research partners. The center provides services for finding, organizing and sharing information and research in three areas: Technology, data curation and content curation, and support.

Lead IT User Support Specialist

• May 2017 - Nov 2017

Hyland Software. (formerly Lexmark Enterprise Software) Key Responsibilities: The Lead IT User Support Specialist provides technical support for in house end users and field office personnel to ensure continuity with computer services throughout the company. My responsibilities include: -Providing guidance to my other team members on day-to-day tasks, and internal projects -Providing helpdesk support including responding to employees’ questions regarding computer systems, phone systems and other technical needs -Performing installation and maintenance of computers or computer-related hardware and software applications -Assisting users with network connectivity issues, email, VPN, security, and computer performance. Show less

Senior Technical Support Specialist / Desk Side Support

• Dec 2015 - May 2017

-Experienced in Corporate Desktop Support environments. - IT infrastructure support/configuration (voice and data Network, servers, workstations) - Mobility Support (Mac, Ipad, Iphone, Wireless Networks) -Support experience Cisco Web conferencing, Video Conferencing -Support experience Audio Visual equipment and processes -Best Practices in Processes such as Incident Management, Problem Management, Change Management (ITIL) -Extensive Desktop/Server PC hardware and software experience -Expert in all Windows, Linux and Mac Operating Systems -Experience with C-Level Support Senior Service Desk Technicians are expected to provide first-class workstation support to the company's enterprise. I demonstrate expert technical skills and am able to professionally communicate with end users and management. I work effectively in a team environment, and am willing to work flexible hours, provide back-up and emergency support after hours when necessary, and document/transfer knowledge to other team members. I have the ability to apply technology to provide solutions for business needs while supporting C level executives. My day to day consist to a number of things including: support for 2,000 workstations running Apple, Microsoft and Linux OS both locally and remotely troubleshoot/resolve and support desktop, A/V, Printer and video conferencing problems locally and remotely. Communication regarding status of common problems, large outages and solution resolution. Working and completing multiple small projects (RCA/ICA) simultaneously. Providing a tune-up calendar to proactively maintain internal machines. Answering all incoming internal support calls and E-mail. Building and upgrading desktops. Handling and tracking all hardware warranty issues. Proactively tracking and installing upgrades, patches, and service packs. 10% of my day will be remote support via phone and 90% will be hands on. Show less

Deployment Engineer

• Jan 2017 - Jan 2017

Contracted for the Elevated Design Technology Deployment project for Vanity Fair : Timberland -Provide asset management -Configure Devices -Install & Activate Applications on macOS & iOS -Migrate User's Files -Demonstrate New Technology -Provide "white glove" executive level customer service to the designers receiving the new assets. Contracted for the Elevated Design Technology Deployment project for Vanity Fair : Timberland -Provide asset management -Configure Devices -Install & Activate Applications on macOS & iOS -Migrate User's Files -Demonstrate New Technology -Provide "white glove" executive level customer service to the designers receiving the new assets.

TG Developer / Deskside Support Analyst Tier II

• Mar 2015 - Dec 2015

Primary responsibility is to provide desktop and remote support to district end users. This position assists the IT Lead in carrying out district IT policy and maintaining proper documentation. The role is supportive to both Client Engagement and district technology processes. Provide desktop and remote support to end users Device management including imaging, tracking, and maintenance Perform software deployments and management Assist with maintaining updated district technical documentation Device and software end user training Show less

Help Desk Analyst Tier I

• Dec 2014 - Jan 2015

The homecare industry is revolutionizing healthcare in America. And Gentiva is leading that revolution with exceptional clinical care, innovative solutions and uncompromising service. · Knowledge of relevant computer operating systems, PC Related hardware, networking concepts and hardware, technical support tools and packaged business productivity tools such as MS Word, Excel etc. · Provides accurate and creative solutions to computer user problems of moderate to complex nature to ensure computer user productivity with a high degree of customer service. · Able to articulate solutions verbally and in writing via phone and web chat tools. · Must be able to communicate with individuals with all levels of technical and non-technical skill sets. · Takes ownership of end user problems and is proactive in dealing with end user issues. · Provides a single view to the organization for information technology related problems. · Assists in root cause analysis of technical issues with various support teams. · Assists in the development and execution of creative, innovative solutions to end user issues. · Researches, resolves and responds to questions received via phone calls, web chats, call backs and Employee Self Service Tickets in a timely manner, in accordance with current standards. · Able to handle multiple support requests at the same time, maintaining quality and service standards. · Accurately documents all issues and support related resolution activities in ticketing system. · Processes and researches end user admin security requests of simple to moderate nature, following compliance and process instructions meeting all service levels. Show less

IT Helpdesk Consultant/ Client Services Student technician

• Jun 2010 - Dec 2014

IT Help Desk ConsultantThe first point of contact for campus information technology needs, including test-scoring scanner (Scantron) support.Client Services Student Technician Provides repair service for university and personally owned computers and printers. Is a provider of warranty service for Dell and Apple computers. 1. PC and Macintosh maintenance and repair 2. Warranty repairs and authorized service on Dell and Apple Macintosh computers 3. Sales and installation of computer parts and software 4. Printer maintenance and repair 5. Repair monitors and peripherals 6. Pick-up and delivery service available for university departments Show less

Upward Bound Math & Science Program Senior Coordinator

• Jan 2007 - May 2011

Upward Bound provides fundamental support to participants in their preparation for college entrance. The program provides opportunities for participants to succeed in their precollege performance and ultimately in their higher education pursuits. Upward Bound serves: high school students from low-income families; and high school students from families in which neither parent holds a bachelor's degree. The goal of Upward Bound is to increase the rate at which participants complete secondary education and enroll in and graduate from institutions of postsecondary education. Show less

Desktop Support Engineer

• May 2014 - Aug 2014

I'm responsible for typical technology support tasks for a user base of approximately 700 people across two office locations in central Kansas City in a 50/50 Windows / MAC environment. Common tasks will include: · Configure computers for new users including installing and testing any additional required hardware. · Installing software base packages on new and repurposed computers and add additional software to the base packages as necessary. · Configure printers, scanners, server access for new machines for use by the end user. · Troubleshoot hardware & software for Windows & Macintosh computers reported as having problems by the end user using Trackit Application to perform the troubleshooting and prioritize of IT issues. · Bring newly idled computers back into inventory, back up data, wipe information and rebuild it for a new user. · Perform visual inspections and testing of computers for damage & troubleshoot computer if will not run as expected by user. If trouble is found, replace or repair issue. Show less

At Home Chat Advisor Tier I - AppleCare

• Jun 2013 - May 2014

As an Apple Care At-Home Advisor, I assess issues and troubleshoot. Specifically, I provide support for iPhone, iPod, iPad, iMac, MacBook, MacBook Pro, Mac Pro, AirPort, and Apple TV. I offer a friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. • Professional troubleshooting expertise & proven technical ability • Customer service focus and passion for support • Discipline to work remotely from home • iOS Chat Pilot As an Apple Care At-Home Advisor, I assess issues and troubleshoot. Specifically, I provide support for iPhone, iPod, iPad, iMac, MacBook, MacBook Pro, Mac Pro, AirPort, and Apple TV. I offer a friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. • Professional troubleshooting expertise & proven technical ability • Customer service focus and passion for support • Discipline to work remotely from home • iOS Chat Pilot

Client Support Specialist-Tier I

• Sep 2012 - Mar 2013

• Manage client expectations, including troubleshooting and decision making on support issues received • Recommend available functionality and generate interest in new services that will be developed when possible and appropriate • Respond to correspondence from clients in timely manner • Assist in Alpha-Testing process to ensure quality of new functionality • Compile accurate notes and details to troubleshooting situations based on client issues • Assists with all facets of support by helping to identify customer issues by isolating and resolving the issue or by proper escalation procedures • Troubleshoot client request using available tools and resources while following the appropriate processes and procedures • Communicate with internal staff regarding current/ongoing issues • Assist in maintenance and updates of internal CivicPlus Client resources • Remain involved and knowledgeable of new functionality rolling out to clients • Develop and/or repair specially coded pages requested or developed by clients • Review custom programming request submitted by clients that may require changes to existing CMS • Complete setup request or parameter changes for several of CivicPlus offered modules • Assist in special projects necessary for programming when in connection to CivicPlus Clients • Test programming fixes to ensure quality and functionality and complete out communication with clients as needed • Perform other duties as assigned Show less