Experience

Harvey Norman New Zealand
• New Zealand
• Retail
• 100 - 200 Employee
• Dropship Vendor Manager (NZ)

  • Mar 2022 - Present

Layaway Depot Ltd
• New Zealand
• Retail
• 1 - 100 Employee
• Operations Manager

  • Nov 2020 - Feb 2022


United Flower Growers Ltd

• New Zealand
• Wholesale
• 1 - 100 Employee

• Operations Manager

  • Oct 2019 - Nov 2020

  • Operational management of the cut flower auctions • Providing inspired leadership for the organisation • Designing, managing and improving operational systems & processes • Management of human resources & employee relations • Monitoring employee productivity and engagement. Performance managing as required. • Ensuring compliance with health and safety • Overseeing budget performance, reporting and planning • Direct and indirect management and development of 40 staff and above • Setting training standards and hiring procedures • Short- & long-term goal planning • Asset and cost management • Support worker communication with the management team • Promoting and fostering a company culture that encourages top performance and high staff morale • Effective & efficient management of all processes to maximize sales and selling opportunities • Overseeing the management of inventory & product codes • Identify and address problems and looking to create further opportunities for the company • Build alliances and partnerships with other organizations • Ensuring supplier engagement to maximize supply nationally • Partnering with and guiding senior stakeholders Accomplishments • Successful implementation of new software system (Netsuite) •Successful implementation and launch of new AS4 auctioneering systems to work alongside Netsuite • Implemented a new health and safety site pedestrian & traffic separation plan • Drastically improved recovery of freight charges through improvements to administrative processes • Played key role in the implementation and launch of the South Islands first Dutch clock auction system Show less



United Flower Growers

• Canada

• Branch Manager

  • Jul 2018 - Aug 2019

  • Managing the day-to-day activities and overseeing all functions of the Auction, Trading and logistics teams in the Auckland branch• Delegation of tasks to managers and team leaders• Securing new business opportunities by approaching SM & large enterprises who would benefit from our services• Rostering and structuring staff/teams to meet the operational requirements of branch processes• Responsible for managing hours within the branch• Overlooking distribution of product within the branch and the wider Auckland region• Providing front-line customer service for buyers and suppliers• Responsible for management of hire equipment for suppliers supplying the auction• Provide training to staff in all business streams• Working closely with senior managers to help achieve divisional stream objectives• Provide analytics, reporting and constant communication to senior managers for all business streamsAccomplishments• Drastically increased movement of imported product through wholesale trading• Implemented waste management processes that have drastically reduced waste from trading• Strategic involvement in the negotiation of Indian & Colombian rose pricing with key suppliers Show less

• Acting Branch Manager

  • Feb 2018 - Jun 2018

• Auction Manager

  • Oct 2016 - Feb 2018

  Managing auction staff comprising of over 30 personnel. This included shift rostering, structuring of teams and setting tasks for staff to meet the operational requirements of the auction process. The objective being to ensure the smooth running of the auction from start to finish.- General running and overseeing the warehouse area where product is received, stored, processed, sold and distributed.- Strategically placing growers and their products at different times during the auction to safeguard against falling prices while also responding to market demand for particular products.- Controlling multiple system applications that interact with one another to create the auction process. This makes the running of the Dutch clock system, buying & selling and credits & debits of payments possible.- Prospecting for new clients to increase competitiveness and increase demand on the auction.- Approaching competitor growers & buyers to make them aware of our services in a bid to grow the business. Show less

• Account Manager

  • Jul 2016 - Oct 2016

  Reporting to the National Operations Manager- Communicating with key growers (shareholders) to ensure that their service needs are being met.- Building and maintaining relationships with all growers and buyers who attend the Auckland auction.- Visiting growing operations to arrange supply agreements that meet market demand.- Frequenting buyer businesses to gain market intelligence and prospecting for other clients.- Encouraging the use of the bucket hire system to better merchandise product for the auction and increase hire revenue- Auctioneering flowers/foliage through a Dutch auction system- Utilising the OPIX system to maintain client information, analysing monthly supply & demand trends and creating reports to assist with future market needs.- Working with growers to advise which product codes are to be used when supplying the auction and also creating new codes for new varieties to market. Show less



Truly Nolen International

• United States
• Consumer Services
• 100 - 200 Employee

• Regional Manager

  • Aug 2014 - Jun 2016

  - Prospecting for new business through cold calling and warm leads- Creating business proposals for warm leads- Closing sales and preparing the necessary documents for the service commencement- Planning service schedules and quarterly visits to key clients- Monitoring services as they are being performed by technicians- Creating weekly service/sales routes for technicians and sales representatives- Evaluating employee performance- Training new employees- Organising payment and control of credit Show less

• Technical Manager (Internship)

  • Nov 2015 - Mar 2016

  - HACCP training to hotel management teams and food processing staff- Account management of hotel & food processing plants- Effectively communicating with the diverse cultures of Malaysia- Simplifying complex proposals and protocols to make them relevant and concise to Malay staff- Prospecting warm leads through the presentation of proposals- Improving protocols and introducing new methods and technical apparatus- Training and development of Truly Nolen staff to improve technical skill Show less

• Sales Representative

  • Oct 2013 - Aug 2014

• Service Technician

  • Oct 2013 - Aug 2014