Assistant Manager - Service Desk & Technical Support team

• Feb 2022 - Present

Manage IT Service Desk & Technical support • Manage the performance of IT services to end-users.• Manage the performance of IT Technical Support team.• Manage ATM support team & Physical support.Responsibilities:• ensure that service levels are achieved in line with contracts and clients expectations are met.• Track the incidents to conclusion in line with SLAs and quality standards• Review performance reports, IT service improvements, IT service quality and IT & business processes• ensure all IT front end setup are align with information security standards.• Set strategies and plans to enhance and improve day-to-day It support services and system user. access management along with solution implementations.• Update top management periodically on the latest update on support area.

Technical Support - Team Leader

• Feb 2021 - Feb 2022

Managing Technical Support team

Technical Support - Senior Administrator

• Feb 2020 - Feb 2021

Working as a second line support with Endusers and First Level support for Infrastructure team Responsibilities:Managing multiple Domains GPO, AD and MSExchange user support.VMware VMs managementVMware Virtual Desktop infrastructureDHCP management.MS OS Hardening.Manage Engine - Desktop Central administration.Nexthink administration.Manage Engine - Service Desk Plus administration.Manage Engine - AD Manager administration.BMC Client Management.Network support.Enterprise Antivirus management (Trend Micro).Two Factor Authentication management and support (RSA).USB Access Control Administration.Cisco Telephony Call Manager.Cisco Imagical.Cisco Identify Service Engine Support (ISE).Patching and mass software/configurations deployments.MS OS security Assessments.New related end user IT infrastructure solutions testing and deployments

Administartor - Technical support

• Sep 2018 - Feb 2020

Working as a second line support with Endusers and First Level support for Infrastructure team Responsibilities:Managing multiple Domains GPO, AD and MSExchange user support.VMware VMs managementVMware Virtual Desktop infrastructureDHCP management.MS OS Hardening.Manage Engine - Desktop Central administration.Nexthink administration.Manage Engine - Service Desk Plus administration.Manage Engine - AD Manager administration.BMC Client Management.Network support.Enterprise Antivirus management (Trend Micro).Two Factor Authentication management and support (RSA).USB Access Control Administration.Cisco Telephony Call Manager.Cisco Imagical.Cisco Identify Service Engine Support (ISE).Patching and mass software/configurations deployments.MS OS security Assessments.New related end user IT infrastructure solutions testing and deployments

Founder

• Jun 2019 - Present

Managing the company to help our clients grow on their businesses on many fields such as: - content creation - media production (photo and video) - social media management - branding and visual identity Responsibilities:- managing the creative team - ensure project closure as per client requirements and on the agreed time- follow up with the client to know their strategic goals and work with them to achieve it. Managing the company to help our clients grow on their businesses on many fields such as: - content creation - media production (photo and video) - social media management - branding and visual identity Responsibilities:- managing the creative team - ensure project closure as per client requirements and on the agreed time- follow up with the client to know their strategic goals and work with them to achieve it.

Co-Founder

• Jun 2019 - Present

System Administrator

• Oct 2016 - Aug 2018