Experience

Dominion Automobile Association

• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2021 - Present



Pizza Pizza Limited

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Escalation Agent

  • May 2020 - Aug 2021

  ● Exceptional Order taking experience, providing deals helping customers make orders while promoting new items on menu, work well in escalated situations without much guidance ● Mitigating Crisis over the phone between drivers, customers, and restaurants ● Similarly to TLS, Listening intently and probe for detailed information to make final decision to satisfy the customer while upholding company standards ● Cross Canada service ● Exceptional Order taking experience, providing deals helping customers make orders while promoting new items on menu, work well in escalated situations without much guidance ● Mitigating Crisis over the phone between drivers, customers, and restaurants ● Similarly to TLS, Listening intently and probe for detailed information to make final decision to satisfy the customer while upholding company standards ● Cross Canada service



SilverCity Cineplex

• London, Ontario, Canada

• Guest Server

  • Oct 2019 - Mar 2020

  ● Cashier Position, can work a register, make change at an appropriate pace ● Group setting, cast team is always in balance with workload and guest, while maintain workplace surrounding environment to keep operations at full capacity ● Dynamic work experience, moved around in different positions and worked in different teams to achieve company goals and standards ● Cashier Position, can work a register, make change at an appropriate pace ● Group setting, cast team is always in balance with workload and guest, while maintain workplace surrounding environment to keep operations at full capacity ● Dynamic work experience, moved around in different positions and worked in different teams to achieve company goals and standards



TLS connecting Voices

• London, Ontario, Canada

• Moment Maker

  • Apr 2019 - Sep 2019

  ● Exceptional Customer Service/Experience ● Developing a positive relationship with customers ● Listen intently and probe for detailed information and then record information/problems accurately/exactly ● Excel at gathering information and entering it into a database with speed and accuracy ● Empathy and sympathy training ● National and international inbound and outbound customer services ● Blended agent - I moved through three different systems (Certa Pro Painters Outbound, Paul Davis Outbound, PIllar to Post Outbound and Inbound) depending on how busy the day was I’d cross over to the other systems and take calls



The Logit Group, Inc.

• Canada
• Market Research
• 100 - 200 Employee

• Phone Interviewer

  • Aug 2017 - Mar 2019

  ● Enhanced oral and communication skills ● Able to manage and organize information ● Persuade clients to participate in survey ● Learn to deal with all types of people over the phone ● Satisfaction and data gathering surveys for a number of political issues, insurances companies (such as Manitoba Public Insurance), or local electrical companies within the region ● Enhanced oral and communication skills ● Able to manage and organize information ● Persuade clients to participate in survey ● Learn to deal with all types of people over the phone ● Satisfaction and data gathering surveys for a number of political issues, insurances companies (such as Manitoba Public Insurance), or local electrical companies within the region