Experience

geidea

• Saudi Arabia
• Financial Services
• 700 & Above Employee

• Senior Fraud Manager

  • Nov 2023 - Present

  Riyadh, Saudi Arabia



Gulf International Bank

• Saudi Arabia
• Banking
• 700 & Above Employee

• Merchant Chargeback & Fraud Monitoring Assistant Manager

  • Apr 2020 - Nov 2023

  Al Khobar, Eastern, Saudi Arabia - Research credit card chargeback disputes and build dispute cases to recover funds for merchants. - Using scheme (Visa/Mastercard/MADA/GCCNET) portal, represent/fulfill the dispute and attached documents if required. - Establish risk assessment for new merchant acquiring. - Monitor daily Merchant activity. - Review Merchant transactions prior to settlement and immediately report any suspected transactions - Review scheme GL entries with respect to the scheme… Show more - Research credit card chargeback disputes and build dispute cases to recover funds for merchants. - Using scheme (Visa/Mastercard/MADA/GCCNET) portal, represent/fulfill the dispute and attached documents if required. - Establish risk assessment for new merchant acquiring. - Monitor daily Merchant activity. - Review Merchant transactions prior to settlement and immediately report any suspected transactions - Review scheme GL entries with respect to the scheme (Visa/Mastercard/MADA/GCCNET)chargeback dispute processing. - Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants, and internal departments. Show less



Samba Financial Group

• Saudi Arabia
• Banking
• 700 & Above Employee

• Merchants Acquiring & Investigation Assistant Manager

  • Dec 2019 - Mar 2020

  Al-Riyadh Governorate, Saudi Arabia - Reviewing new Merchants’ application for Point of Sale [POS] terminal. - Creating rules monitoring Merchants behavior in order to ensure Non-Fraud actions have been committed. - Monitoring near-life , after the fact, transactions processed at our terminals to ensure no Fraud transaction has occurred. - Investigates document fraud cases (forged documents) whether was through PF or Credit Cards application.

• Fraud Solutions Assistant Manager

  • Apr 2019 - Dec 2019

  Riyadh



Nayifat Finance Company

• Saudi Arabia
• Financial Services
• 200 - 300 Employee

• Credit Cards OPS Analyst

  • Oct 2018 - Mar 2019

  Al-Riyadh Governorate, Saudi Arabia - Posting daily transactions. - Refund disputed transactions. - Working Closely with the Finance Department to ensure posting and refunding transactions were taking care properly. - In addition, solving customers’ complaints filled against Nayifat through SAMA.



Ministry of Energy, Industry and Mineral Resources - MEIM

• Secretary

  • May 2011 - Dec 2011

  Al-Riyadh Governorate, Saudi Arabia - Managing the weekly meetings. - Writing the correspondences. - Prepare contracts with new employees.

• Credit Cards Profit and Loss statement Analyst (P&Ls)

  • Jan 2009 - May 2011

  Al-Riyadh Governorate, Saudi Arabia a. Receiving Cardholders’ disputes and establishing a Fraud Investigation. b. Investigating in fraud cases to determine the fraud trends and taking proactive actions. c. Preparing the monthly P&Ls through SAS system. d. Writing the monthly report (saving/loss) for the department (MS Excel & MS PowerPoint). e. Working closely with OPS department insuring Chargeback is being taken properly to reduce Loses and recover amounts.

• Credit Cards Falcon Fraud Manager Analyst

  • Sep 2006 - Dec 2008

  Al-Riyadh Governorate, Saudi Arabia a. Monitoring credit cards transactions through Falcon Fraud Manager Monitor. (multiple Shifts on 7/24) b. Examined patterns and trends on credit cards to determine if fraud had occurred. c. Blocking Cards that show indication of fraud activates. *Saving $400 thousands of dollars in 2007. d. In addition to role in SAMBA migration from Citibank (RCC) to FDI (Vision Plus). e. Trained new employees total of 6 employees on working on the FDI (Vision Plus) & Falcon Fraud… Show more a. Monitoring credit cards transactions through Falcon Fraud Manager Monitor. (multiple Shifts on 7/24) b. Examined patterns and trends on credit cards to determine if fraud had occurred. c. Blocking Cards that show indication of fraud activates. *Saving $400 thousands of dollars in 2007. d. In addition to role in SAMBA migration from Citibank (RCC) to FDI (Vision Plus). e. Trained new employees total of 6 employees on working on the FDI (Vision Plus) & Falcon Fraud Manager Monitor systems.



Ministry of Education, Saudi Arabia

• Saudi Arabia
• Government Administration
• 700 & Above Employee

• Secretary

  • Jan 2004 - Sep 2006

  Al-Riyadh Governorate, Saudi Arabia - Writing Letters to other schools. - Other duties (Reception, Data entry, etc.)