Experience

Averee

• Australia
• Retail
• 1 - 100 Employee

• Project Manager

  • Feb 2023 - Present

  Sydney, New South Wales, Australia At Averee, we have transformed the retail journey for individuals with disabilities or those impacted by the aging process. Averee streamlines the process of discovering desired products while optimizing the utilization of NDIS and My Aged Care funding. In my role as the Project Manager at Averee, I assume responsibility for managing and supervising the launch of the innovative Averee platform. Additionally, I steer the execution of technology roadmap initiatives that steer Averee's aspiration… Show more At Averee, we have transformed the retail journey for individuals with disabilities or those impacted by the aging process. Averee streamlines the process of discovering desired products while optimizing the utilization of NDIS and My Aged Care funding. In my role as the Project Manager at Averee, I assume responsibility for managing and supervising the launch of the innovative Averee platform. Additionally, I steer the execution of technology roadmap initiatives that steer Averee's aspiration of becoming the preferred shopping hub. KEY RESPONSIBILITIES ☞ Strategic planning of Averee’s Re-platforming project including tracking and managing Project timelines. ☞ Create detailed project plans in collaboration with key stakeholders that outlined project scope, timelines, budgets, and deliverables. ☞ Implemented Agile Scrum rituals (stand ups, sprint planning, retrospectives, demos, etc) within the team to improve communication between team members and acted as a liaison between our development team and the business stakeholders. ☞ Managed and Co-ordinated a cross-functional global team of IT personnel for prioritizing the project backlog items and co-ordinated and assisted in the User Acceptance Testing (UAT) process. ☞ Managed and communicated dependencies, issues and risks early to all stakeholders and implemented and directed actions to achieve resolution in a timely manner. ☞ Created and managed the relevant project documentation that captures relevant information for both technical and business audiences. ☞ Monitor the development progress throughout each sprint to ensure project is within scope and budget and navigating project engagements efficiently and effectively. ☞ Identify and remove obstacles that block team’s ability to meet project objectives and provide leadership and guidance to ensure that project goals are aligned with organizational objectives. Show less



Supreme Supports Pty Ltd.

• Senior Project / Operations Manager --- Scrum Master (CSM)

  • May 2014 - Dec 2022

  Sydney, Australia As the Senior Project / Operations Manager of Supreme Supports, I oversee all Project operations and the smooth delivery of projects for a range of small to mid-sized businesses. I manage the entire Application development team comprising onsite and offshore developers and project manager. Key Responsibilities ☞ Implemented Agile Scrum methodology within the team to improve communication between team members and facilitated build requirements log with cost estimates and… Show more As the Senior Project / Operations Manager of Supreme Supports, I oversee all Project operations and the smooth delivery of projects for a range of small to mid-sized businesses. I manage the entire Application development team comprising onsite and offshore developers and project manager. Key Responsibilities ☞ Implemented Agile Scrum methodology within the team to improve communication between team members and facilitated build requirements log with cost estimates and priority. ☞ Responsible for managing the entire lifecycle of a digital project, which includes scoping, planning, organizing, and directing all aspects of the project from start to finish ☞ Conducts Scrum Daily stand up, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings ☞ Implement a variety of business-to-business project work, including technologies such as PHP, React Native, React JS, iOS and Android, Wordpress, Magento, Shopify and open source Software platforms. ☞ Monitored the development progress throughout each sprint to ensure project was within scope and budget. ☞ Provide training and advice to clients regarding existing and new Digital / IT solutions and services, as well as identify opportunities to improve existing service offerings. ☞ Ongoing Stakeholder engagement and liaising with clients to interpret and explain the technical items into a non technical manner and keeping them up to date on their running projects all the time. ☞ Recruiting, supervising and motivating a team of IT personnel including developers and creative team people. ☞ Accountable for end-to-end business operation and daily administration operations of the company including assessing performance and restructuring processes to grow the business. Show less



Timber Find (Online Hardware Store)

• Ecommerce Manager

  • Feb 2011 - Apr 2014

  Sydney, New South Wales, Australia KEY RESPONSIBILITIES ❖ Responsible for designing and developing the Ecommerce website and made it functional for operation. ❖ Managed the entire team consisting of Web developers, designers, SEO people and content writers and implemented an action plan to create online branding. ❖ Responsible for site analytics and testing to drive growth for ecommerce KPIs. Used a/b and multivariate testing to drive 15% improvement in site conversion. Increased conversion by 35%, reduced… Show more KEY RESPONSIBILITIES ❖ Responsible for designing and developing the Ecommerce website and made it functional for operation. ❖ Managed the entire team consisting of Web developers, designers, SEO people and content writers and implemented an action plan to create online branding. ❖ Responsible for site analytics and testing to drive growth for ecommerce KPIs. Used a/b and multivariate testing to drive 15% improvement in site conversion. Increased conversion by 35%, reduced bounce rate by 42%, and improved user engagement. ❖ Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate. ❖ Built relationships with vendors to manage all ecommerce technology partners. Integrated several third party technologies for shipping partners and email marketing channel. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Service Consultant

  • 2008 - 2010

  Sydney, Australia  Consistently attained and exceeded sales and promotion targets through excellent business skills, team collaboration, tactical/strategic planning and client relationship development.  Established lasting relationships and developed impressive database of clients through referrals.  Trained/educated customers by explaining complex financial concepts in a clear and concise manner.  Performed a critical role in delivering programs that supported the strategic direction of… Show more  Consistently attained and exceeded sales and promotion targets through excellent business skills, team collaboration, tactical/strategic planning and client relationship development.  Established lasting relationships and developed impressive database of clients through referrals.  Trained/educated customers by explaining complex financial concepts in a clear and concise manner.  Performed a critical role in delivering programs that supported the strategic direction of the Home Loan Services.  Developed business thorough a strong referral base by providing tenacious client follow-up and excellent service.  Managed customer expectations and contributed to a high level of customer satisfaction. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Aug 2006 - Jun 2008

  Sydney, Australia Responded to residential and business customer inquiries, as well as undertaking troubleshooting of technical issues over the phone. Scheduled field service appointments for issues requiring in-person support or line maintenance.



Expolanka Group (Freight Forwarding Business)

• Business Development Manager

  • 2003 - 2006

   Explored and developed International agent network establishments that achieved exceptional market penetration.  Implemented new business development strategies that reactivated existing accounts, generated new business and drove the growth, retention as well as profitability of the company.  Generated leads, additional revenue stream and implemented effective systems and strategies that contributed to market growth and increased customer traffic.  Drove the growth… Show more  Explored and developed International agent network establishments that achieved exceptional market penetration.  Implemented new business development strategies that reactivated existing accounts, generated new business and drove the growth, retention as well as profitability of the company.  Generated leads, additional revenue stream and implemented effective systems and strategies that contributed to market growth and increased customer traffic.  Drove the growth, retention and profitability of key account base, creating comprehensive account plans for designated key accounts including account set up and ongoing client management.  Consistently surpassed business goals and significantly grew revenue through exceptional business skills, team collaboration, tactical planning, effectual persuasion and negotiation, and client relationship development.  Crafted business development plans and strategies for building/ maintaining a robust sales pipeline and moving key opportunities through the business development cycle. Show less