Experience

Kaluza

• United Kingdom
• Utilities
• 300 - 400 Employee

• Brand Designer

  • Feb 2022 - Present



Soupeon Clothing

• Bristol, England, United Kingdom

• Founder and CEO

  • Apr 2020 - Present



MURSAL DESIGN

• Bristol, England, United Kingdom

• Freelance Senior Designer

  • Nov 2014 - Present

  - Spearhead freelance graphic design projects that offer branding, web, print and digital design services. - Work directly with clients throughout the UK and globally, across a diverse range of industries and communities. - Listen carefully to client needs to develop creative, bold and functional designs that adhere to business brand’s consistency and guidelines. - Design and manage print/web design, including UI design, logos, branding, apparel, brochures, social media graphics. - Stay up to date and informed with new production techniques, new software and industry trends.



OVO

• United Kingdom
• Utilities
• 700 & Above Employee

• Second Line

  • Nov 2016 - Feb 2022

  Serve as main contact to handle complaints and resolve complex, escalatedqueries by using in-depth knowledge of the customer journey, processes andassociated technologies to provide first class customer service experience.- Provide fully support across eight business functions includingHome Move, Transfers, ET, Smart Disputed Reads, Billing, Payment and Siteworks.- Identify training gaps by analyzing customer data and informing managementteam of new training ideas.- Main contact person at Customer Care department for any communicationswith any customer who speaks Italian or Somali language.

• Change of Tenency team

  • Feb 2014 - Dec 2016

  - Developed and implemented change of tenancy processes for customers.- Answered 40+ calls daily from customers, provided excellent customer serviceby resolving cases swiftly and providing accurate solutions to customer queries.- Worked with business partners to fully understand customer’s journey andimprove moving processes and relocating services.- Collaborated with Front Line Agents to develop training packet for DataProtection Process to be used by staff in various departments.- Strategized improved processes/policies and provided feedback to LineManager in order to more effectively align with business plan.- Identified and resolved system inefficiencies of billing system.



Revelation Catering

• United Kingdom
• Retail

• Graphic Designer

  • Mar 2013 - Feb 2014

  Graphic Designer Graphic Designer



Juvea Aesthetics

• United Kingdom
• Cosmetics
• 1 - 100 Employee

• Freelance Graphic Designer

  • Oct 2012 - May 2013

  Multi-Award Winning Medical & Aesthetics Clinic Freelance Graphic Designer Multi-Award Winning Medical & Aesthetics Clinic Freelance Graphic Designer