Abdullahi Jama
IT Support Engineer at SharedTechnology.Services- Claim this Profile
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English Native or bilingual proficiency
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Bio
Sridhar Anantharaju
Abdullahi is a focused and hardworking individual who is not only committed to his work but is also keen on developing new skills to adapt to changing business needs. He is a great team player whose strengths are attention to details, ability to diagnose issues and resolve them quickly. It was a pleasure to have him on my team recently during which he has contributed to improving our support services.
Parham Shibaie
I had the pleasure of having Abdullahi on my team for a long period of time as a contractor. He is efficient, reliable, trustworthy and has a very committed attitude. I received multiple recommendations and positive feedback on his work. He was consistently ensuring that the end users needs and requirements were not only met but exceeded, as he provided an above and beyond experience. I have no reservations or concerns in recommending Abdullahi to any organisation, he’s a real asset to have on any team.
Sridhar Anantharaju
Abdullahi is a focused and hardworking individual who is not only committed to his work but is also keen on developing new skills to adapt to changing business needs. He is a great team player whose strengths are attention to details, ability to diagnose issues and resolve them quickly. It was a pleasure to have him on my team recently during which he has contributed to improving our support services.
Parham Shibaie
I had the pleasure of having Abdullahi on my team for a long period of time as a contractor. He is efficient, reliable, trustworthy and has a very committed attitude. I received multiple recommendations and positive feedback on his work. He was consistently ensuring that the end users needs and requirements were not only met but exceeded, as he provided an above and beyond experience. I have no reservations or concerns in recommending Abdullahi to any organisation, he’s a real asset to have on any team.
Sridhar Anantharaju
Abdullahi is a focused and hardworking individual who is not only committed to his work but is also keen on developing new skills to adapt to changing business needs. He is a great team player whose strengths are attention to details, ability to diagnose issues and resolve them quickly. It was a pleasure to have him on my team recently during which he has contributed to improving our support services.
Parham Shibaie
I had the pleasure of having Abdullahi on my team for a long period of time as a contractor. He is efficient, reliable, trustworthy and has a very committed attitude. I received multiple recommendations and positive feedback on his work. He was consistently ensuring that the end users needs and requirements were not only met but exceeded, as he provided an above and beyond experience. I have no reservations or concerns in recommending Abdullahi to any organisation, he’s a real asset to have on any team.
Sridhar Anantharaju
Abdullahi is a focused and hardworking individual who is not only committed to his work but is also keen on developing new skills to adapt to changing business needs. He is a great team player whose strengths are attention to details, ability to diagnose issues and resolve them quickly. It was a pleasure to have him on my team recently during which he has contributed to improving our support services.
Parham Shibaie
I had the pleasure of having Abdullahi on my team for a long period of time as a contractor. He is efficient, reliable, trustworthy and has a very committed attitude. I received multiple recommendations and positive feedback on his work. He was consistently ensuring that the end users needs and requirements were not only met but exceeded, as he provided an above and beyond experience. I have no reservations or concerns in recommending Abdullahi to any organisation, he’s a real asset to have on any team.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftAug, 2021- Nov, 2024 -
ISTQB Software Testing Foundation
ISTQB - International Software Testing Qualifications BoardSep, 2015- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIASep, 2021- Nov, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoFeb, 2020- Nov, 2024 -
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
OracleMay, 2020- Nov, 2024
Experience
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Shared Technology Services
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United Kingdom
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Government Administration
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1 - 100 Employee
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IT Support Engineer
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Dec 2022 - Present
Duties • First point of contact for IT support issues encountered by end users during O365 migration. • Assisting users with mailbox configuration • Setting up corporate iPhones and iPads • Troubleshooting issues arising from migration to Intune Duties • First point of contact for IT support issues encountered by end users during O365 migration. • Assisting users with mailbox configuration • Setting up corporate iPhones and iPads • Troubleshooting issues arising from migration to Intune
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Visa
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Analyst
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May 2022 - Nov 2022
Technical Support Analyst, providing onsite tech support at Visa's European headquarters in London. Duties: • Providing 2nd level support for hardware and software related issues, both onsite and remotely • Prioritising incidents and tasks using ServiceNow ticketing system to ensure all SLAs are met • Troubleshooting Cisco Any Connect VPN connectivity issues on client devices. • Ensuring voice and video equipment is functioning properly and troubleshooting any issues • Troubleshooting client network connectivity issues • Providing support for Windows and Mac operating systems • Supporting the deployment, troubleshooting of Office 365 • Providing new starters in our organisation full support and help • Managing assets using Eracent (Assigning, unassigning devices to End users) • Installing, configuring and testing of any new hardware and software Show less
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The Depository Trust & Clearing Corporation (DTCC)
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United States
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Financial Services
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700 & Above Employee
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Connectivity Services Specialist
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Oct 2021 - Apr 2022
• Coordinate and assist in the client connectivity onboarding process. • Gather Network requirements from Clients • Ensure all Client queries are tracked in Salesforce • Troubleshoot and resolve connectivity issues raised by clients in accordance with SLAs • Liaise with Global Support teams to resolve Client connectivity issues. • Coordinate and assist in the client connectivity onboarding process. • Gather Network requirements from Clients • Ensure all Client queries are tracked in Salesforce • Troubleshoot and resolve connectivity issues raised by clients in accordance with SLAs • Liaise with Global Support teams to resolve Client connectivity issues.
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GlobalNetict
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United Kingdom
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Professional Training and Coaching
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1 - 100 Employee
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IT Support Analyst
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Dec 2020 - Oct 2021
IT Support Engineer, providing 1st Line support for IT issues raised by users. Recording and acting on faults as reported including PC, server, laptop and mobile problems in a timely manner and in accordance with SLAs. • Creating and managing user accounts using Active Directory • Creating and administering Microsoft Exchange email accounts. • Diagnosing and resolving a wide range of technical issues. • Escalating more complex issues to the relevant IT support members. • Answering & responding to all calls & requests within agreed time scales. • Troubleshooting network connectivity issues • Working within a TCP/IP network environment, including DHCP and DNS. • Providing support for Microsoft Windows client operating systems, XP/7/8. • Providing support for office applications (2007/2013). Show less
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Freelance
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England, United Kingdom
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QA Test Analyst
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Mar 2018 - Nov 2020
Freelance Test Analyst Freelance Test Analyst
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Brooks Macdonald
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United Kingdom
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Financial Services
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300 - 400 Employee
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UAT Test Analyst
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Oct 2017 - Jan 2018
I worked as a UAT Test Analyst on a contract role at Brooks Macdonald, an asset management company, where I was responsible for testing financial software to ensure compliance with the MiFID 2 regulation and was involved in the planning and execution of UAT and regression tests, raising defects and defect retests. Responsibilities: • Created test scripts and test summary documents • Carried out manual tests of functionality to ensure compliance with the new MiFID 2 regulation. • Raised and tracked defects using Jira • Contributed to test planning and estimation Show less
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Capita
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Software Test Analyst
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Nov 2015 - Oct 2017
I worked on the NHS/PCSE programme on behalf of Capita, conducting system and system integration testing on a patient record management and supply chain management system developed by Capita. Additionally, I was placed on client site, supporting end users carryout user acceptance testing and recording test results.Responsibilities:• Conducted end-to-end integration testing and assured software met requirements and expectations• Extensively tested functionality on Microsoft CRM 2016 and Sharepoint• Liaised with 3rd party stakeholders, developers, BAs and product owner frequently to clarify requirements• Actively participated in defect triage meetings• Recorded and tracked defects using HP ALM• Assisted end users carryout user acceptance testing (UAT)• Contributed to test planning and estimationKey projects or achievements:• Successfully contributed to testing software that was rolled out successfully nationally • I was appointed a mentor for five graduate level colleagues working on the programme Show less
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Graduate Trainee Software Test Analyst
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Aug 2015 - Oct 2015
I undertook 12 weeks of intensive training to become an industry certified software test analyst,as part of Capita's Novus graduate training programme.The training programme consisted of both theory and practical aspects of software testing in addition to training on soft skills required for the work place.
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Education
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2011 - 2014
Kingston University
Bachelor of Science (BSc), Information Systems -
2010 - 2011
Uxbridge College
Diploma, Computing
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